Information Technology (IT) Lead

Advanced Technology Leaders Inc • Monterey, CA

97d

About The Position

The IT Lead provides Tier 3 technical support and leads advanced troubleshooting, system optimization, and infrastructure improvement. This role develops, maintains, and implements IT systems, applications, and network configurations.

Requirements

• BA/BS degree with 5+ years of experience, or AA/AS with 7+ years.
• IAT Level II and CE/OS certification.
• PMI certification.
• Windows or Apple Certified Technician.
• Advanced knowledge of Microsoft desktop/server OS, SQL, Exchange, SharePoint, hardware, and network troubleshooting.
• Familiarity with Ivanti, SCCM, or Jamf Pro.

Responsibilities

• Resolve escalated service requests and technical issues.
• Analyze, recommend, and implement IT infrastructure improvements.
• Configure, maintain, and troubleshoot systems, networks, and applications.
• Support end-users onsite, remotely, and via phone/email.
• Provide technical leadership on Microsoft, Apple, and server systems.

Benefits

• Medical, Dental, and Vision Plans offered to all employees.
• 401K plan with up to 4% matching
• Long-term and Short-term Disability
• Standard Life Insurance
• Training and Tuition Assistance
• Paid Time Off (PTO)

What This Job Offers

• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees