INFORMATION TECHNOLOGY (IT) DIRECTOR

Memorial Regional Health•Craig, CO

49d•$4,043 - $6,064

About The Position

THIS IS A FULL TIME POSITION Compensation Range: $4,043.20 to $6064.00 / pay period Benefits: Medical, Dental, Life, Retirement, Paid Time Off Position Classification: Exempt ESSENTIAL FUNCTIONS AND BASIC DUTIES Supervisory-Specific Performance Expectations, Duties, and Responsibilities: • Demonstrates unwavering commitment to high performance in alignment with the CHOICE values of MRH, representing the organization in a positive and professional manner. • Oversees departmental operations through effective communication and in accordance with the employee handbook, policies, procedures, and applicable laws. Responsibilities include interviewing, hiring, onboarding, training, planning, assigning, and directing work; establishing deadlines; scheduling; timekeeping; providing continuous performance feedback; documenting performance assessments; rewarding and disciplining employees; addressing complaints; conducting departmental investigations in collaboration with HR and Risk Management; and resolving problems effectively. • Plans, coordinates, assigns, and monitors departmental performance while coaching, counseling, mentoring, training, and advising staff to achieve both departmental objectives and employee career development goals. • Interprets, develops, communicates, updates, and monitors departmental policies, procedures, and standards in compliance with applicable laws and organizational objectives. • Responsible for budget preparation and managing departmental contracts, including tracking expenditures; preparing and submitting operating, personnel, and capital budget requests; providing financial data and historical analysis to support requests; negotiating contracts; monitoring contractor/vendor performance; ensuring contract compliance; and participating in related meetings. • Develops and implements short- and long-term goals, objectives, and strategies for the department, projects, and programs to ensure efficient operations and timely completion of work. • Ensures adherence to quality standards and compliance with all applicable laws and regulations. • Maintains and enhances professional knowledge and skills through seminars, training programs, and ongoing review of industry publications and resources. • Serves as a liaison and/or active member of committees, boards, and teams, collaborating, persuading, presenting reports, and negotiating with individuals and groups outside the department to coordinate efforts and maintain cooperative, productive relationships. • Attends and actively participates in monthly management meetings. Position-Specific Performance Expectations, Duties, and Responsibilities: • Operates as a working manager, providing hands-on support when necessary, while delegating and prioritizing day-to-day execution and ensuring the IT function is not dependent upon any single individual. • Develops and executes IT strategy aligned with hospital goals, regulatory requirements, and rural healthcare needs. • Oversees IT infrastructure for the hospital campus and three off-site locations, including networks, servers, storage, cloud services, end-user devices, telecommunications, and remote connectivity. • Ensures high availability, performance, and reliability of systems supporting inpatient, outpatient, Emergency Department (ED), and ancillary services. • Oversees help desk operations and on-call support in a 24/7 clinical environment. • Leads IT projects related to infrastructure, security, and non-EHR applications. • Partners closely with the Informatics Team on Epic-related initiatives, upgrades, and workflow changes. • Ensures infrastructure, devices, access, integrations, and network performance meet Epic and clinical system requirements. • Serves as the primary IT liaison to Intermountain Health for technical connectivity and infrastructure aspects of Community Connect. • Supports Epic downtime procedures, disaster recovery testing, and technical incident response. • Ensures compliance with HIPAA, CMS, and other healthcare regulations related to IT systems. • Maintains cybersecurity posture across all locations, including identity and access management, endpoint security, monitoring, and incident response. • Leads disaster recovery and business continuity planning for hospital and off-site systems. • Plans, facilitates, and evaluates cybersecurity tabletop exercises (e.g., ransomware, data breach, system outage scenarios) with executive leadership, clinical leaders, IT staff, and key operational partners. • Coordinates cybersecurity preparedness efforts with emergency management, compliance, legal, communications, and external. • Uses lessons learned from tabletop exercises and real-world incidents to strengthen policies, procedures, staff training, and technical controls. • Evaluates and recommends technology solutions that balance cost, reliability, and scalability across multiple sites. • Works closely with Informatics, Clinical Engineering, Facilities, and department leaders across all locations. • Translates technical concepts into clear, practical guidance for clinical and administrative staff. • Promotes a service-oriented IT culture focused on patient care and operational excellence. • Performs other duties as assigned. Organization-Specific Performance Expectations, Duties, and Responsibilities: • Demonstrates full commitment to the CHOICE values of MRH and consistently represents the organization in a positive, professional manner. • Establishes and maintains effective verbal and written communication, fostering positive working relationships with patients, staff, and vendors. • Adheres to the MRH attire and dress code in accordance with organizational policies and procedures. • Exhibits initiative and self-motivation; maintains a consistent level of productivity and manages time and responsibilities effectively. • Completes all required annual education, training, in-services, and licensure/certification updates; actively participates in departmental and organizational meetings or reviews meeting minutes as required. • Maintains strict patient confidentiality at all times. • Reports to work punctually and completes assigned duties within established timeframes. • Actively contributes to departmental and organization-wide performance improvement and continuous quality initiatives. • Ensures compliance with all regulatory requirements, maintaining adherence to departmental, hospital, state, and federal standards and policies. • Follows all infection control, safety, and risk management procedures to maintain a safe environment for patients, the public, and staff.

Requirements

Must be at least 18 years of age (21 for positions requiring driving, with a valid driver’s license).
Must be legally authorized to work in the United States.
Must successfully pass a background check.
Must successfully pass a pre-employment drug screen and breath alcohol test (if applicable).
Must complete an Employee Health meeting prior to starting employment
Bachelor’s degree in Information Technology, Computer Science, or related field.
Seven (7) years of progressive IT experience, including leadership in a healthcare setting.
Strong background in IT infrastructure, operations, and cybersecurity.

Nice To Haves

Experience supporting multi-site operations in a 24/7 setting.
Experience working alongside Informatics or Clinical Applications teams.
Familiarity with Epic technical requirements (without application ownership).
Experience in a Critical Access Hospital or rural healthcare environment.
Relevant certifications (CISSP, HCISPP, ITIL, PMP)

Responsibilities

Oversees departmental operations through effective communication and in accordance with the employee handbook, policies, procedures, and applicable laws.
Plans, coordinates, assigns, and monitors departmental performance while coaching, counseling, mentoring, training, and advising staff to achieve both departmental objectives and employee career development goals.
Responsible for budget preparation and managing departmental contracts, including tracking expenditures; preparing and submitting operating, personnel, and capital budget requests; providing financial data and historical analysis to support requests; negotiating contracts; monitoring contractor/vendor performance; ensuring contract compliance; and participating in related meetings.
Develops and executes IT strategy aligned with hospital goals, regulatory requirements, and rural healthcare needs.
Oversees IT infrastructure for the hospital campus and three off-site locations, including networks, servers, storage, cloud services, end-user devices, telecommunications, and remote connectivity.
Ensures high availability, performance, and reliability of systems supporting inpatient, outpatient, Emergency Department (ED), and ancillary services.
Oversees help desk operations and on-call support in a 24/7 clinical environment.
Leads IT projects related to infrastructure, security, and non-EHR applications.
Partners closely with the Informatics Team on Epic-related initiatives, upgrades, and workflow changes.
Serves as the primary IT liaison to Intermountain Health for technical connectivity and infrastructure aspects of Community Connect.
Supports Epic downtime procedures, disaster recovery testing, and technical incident response.
Ensures compliance with HIPAA, CMS, and other healthcare regulations related to IT systems.
Maintains cybersecurity posture across all locations, including identity and access management, endpoint security, monitoring, and incident response.
Leads disaster recovery and business continuity planning for hospital and off-site systems.
Plans, facilitates, and evaluates cybersecurity tabletop exercises (e.g., ransomware, data breach, system outage scenarios) with executive leadership, clinical leaders, IT staff, and key operational partners.
Coordinates cybersecurity preparedness efforts with emergency management, compliance, legal, communications, and external.
Uses lessons learned from tabletop exercises and real-world incidents to strengthen policies, procedures, staff training, and technical controls.
Works closely with Informatics, Clinical Engineering, Facilities, and department leaders across all locations.
Translates technical concepts into clear, practical guidance for clinical and administrative staff.
Promotes a service-oriented IT culture focused on patient care and operational excellence.