INFORMATION TECHNOLOGY (IT) COMPUTER SPECIALIST

Bering Straits Native Corporation-posted about 1 year ago
Full-time • Mid Level
Washington, DC
Support Activities for Transportation
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

The IT Computer Specialist is a senior-level role responsible for leading and managing comprehensive programmatic activities within the IT department. This position requires a high degree of autonomy and expertise in strategic planning, complex analysis, and coordination of larger projects, ensuring effective customer support and adherence to information security policies.

  • Diagnoses and resolves problems in response to customer reported incidents.
  • Develops and maintains problem tracking and resolution databases.
  • Installs, configures, troubleshoots, and maintains DOS hardware and software.
  • Provides customer training and support staff in the use of audio/visual equipment, smart boards, teleconferencing, and videoconferencing.
  • Ensures the rigorous application of information security/information assurance policies in customer support services.
  • Troubleshoots PC client vs. intranet site issues.
  • Provides support on application deployments and administration including change control policies.
  • Directs and oversees vendor(s) and DOS technician(s) installation, managing schedules and logistics.
  • Facilitates testing, defect resolution, and user acceptance.
  • Updates and maintains web page(s), provides data compilation and analysis, and drafts general correspondence.
  • Aids with managing user permissions and troubleshooting desktop issues including SharePoint.
  • Assists with managing SharePoint application deployments and administration.
  • Reviews lower-level referrals and troubleshoots and resolves problems.
  • Recommends changes in standard customer support procedures.
  • Assists in defining requirements, priorities, and strategies for IT and AV projects.
  • Independently plans and carries out assignments in conformance with accepted policies and practices.
  • Drafts and maintains technical and project documentation.
  • Assists with budget and funding preparation and planning.
  • Assists in creating strategies for risk mitigation and contingency planning.
  • Must be a U.S. citizen with a valid U.S. passport and able to obtain/maintain a minimum SECRET clearance.
  • 2+ years' experience working in the IT field.
  • Demonstrated knowledge of Microsoft Office Suite.
  • Microsoft Office SharePoint Services (MOSS) developer and programmer experience.
  • Knowledge of Department of State systems and infrastructure.
  • Familiarity with Department of State standardized document formats.
  • Ability to use, train to use, and demonstrate audio visual, teleconferencing, videoconferencing, and smart board equipment.
  • Excellent customer service skills and interpersonal abilities with DOS employees and contractors.
  • Demonstrated organizational skills with the ability to work independently and multi-task in a fast-paced environment.
  • Ability to perform heavy lifting (up to 50lbs) and endure prolonged periods of standing.
  • Equal Opportunity Employer/Veterans/Disabled
  • Preference to BSNC shareholders and their descendants/spouses who meet qualifications.
Track Jobs with Teal

Job Search Resources

•
AI Resume Builder
•
IT Support Specialist Resume Examples
•
IT Support Specialist Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service