Information Technology (IT) Assistant (Part-time)

EMCOR Group • Highland, IN

69d

About The Position

EMCOR Hyre Electric Co. of Indiana, Inc. seeks motivated part-time Information Technology (IT) Assistant to perform entry level technical responsibilities. Provide technical assistance to computer users. Answer questions or resolve computer problems for employees. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail and operating systems.

Requirements

• Associate's degree or Technical Training in Information Technology preferred.
• High School diploma or GED required.
• Experience as a Desktop Support Technician or similar role.
• BSc in Computer Science or relevant field or equivalent work experience a plus.
• Demonstrated Windows computer skills/experience.
• Able to work scheduled work hours.
• Valid driver's license.

Responsibilities

• Assists IT Manager with hardware and software configuration as well as device and printer set up remotely and on-site.
• Network printer setup.
• Learn quickly and can work independently while apprising IT Manager of concerns or issues where assistance needed.
• Answer user inquiries regarding computer software or hardware operations to resolve problems.
• Oversee the daily performance of computer systems.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Develop training materials and procedures or train users in the proper use of hardware or software.
• Communicates respectfully and effectively with management and co-workers.
• Occasionally required to perform accurate data entry.
• Application & Windows troubleshooting (remote/on-site).
• Workstation imaging.
• Active Directory account unlocks/password resets.
• Updating Active Directory/Entra information.
• Endpoint Software installation/patching.
• Address user tickets regarding hardware, software and networking.
• Guide users with step-by-step instructions.
• Follow up with internal customers to ensure workstations are functional.
• Conduct remote troubleshooting.
• Mobile phone configuration.
• Tablet configuration.
• Mobile device management.
• Enter new equipment into tracking system database.
• Retires out of date equipment securely.
• Ensures asset recovery upon employee departure.
• Computer imaging.
• Software installation.
• Email setup.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Specialty Trade Contractors
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees