Information Technology Helpdesk Technician

Parkhill, Smith, & Cooper • Fort Worth, TX

71d

About The Position

The Help Desk Technician's primary job is to work with the Help Desk Manager to resolve Help Desk tickets by providing fast and efficient IT support related to computer systems, hardware, and software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions. This is a full-time, non-exempt position paid on an hourly basis.

Requirements

• Bachelor's degree in related discipline from four-year college or university.
• Past experience and/or training with Information Technology.
• Technical certifications in related discipline preferred but not required.

Responsibilities

• Complete Help Desk tickets in a timely manner.
• Answer and field Help Desk calls.
• Adhere and enforce Parkhill IT Policy.
• Desktop/laptop deployments.
• Enter new solutions in Help Desk ticketing system.
• Printer maintenance.
• Asset checkout and maintenance.
• Train computer users.

Benefits

• Hybrid/flexible work schedules.
• Flexible work environment.
• Generous PTO.
• Paid holidays.
• Specialized training.
• Continuing education.
• Professional licensing.
• Intern development programs.
• University of Parkhill.
• Up to 80% of medical premiums.
• FSA for dependent care.
• HSA contributions.
• Employer 401k contribution.
• Short/long term disability coverage.
• Performance bonuses.
• Mental health care.
• Culture committees.
• Wellness programs.
• Charitable giving match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees