University of Texas at Austin-posted 2 months ago
Full-time • Mid Level
251-500 employees

Serving under the Division of Student Affairs, University Unions’ mission is to enhance the student experience and to enrich campus life by providing cultural, educational, social, and recreational programs as well as related goods and services to the campus community. What sets you apart when you join University Unions? As a Longhorn, you’ll be working for a globally recognized university. Your work will make a difference in the lives of faculty, staff, and of course, our students! During your time on campus, you will contribute to programs, organizations, and activities that help our students develop a sense of community and provide valuable leadership and career readiness skills that they will carry with them throughout their professional and personal lives.

  • Offer end-user support for computers, peripherals and IT services, both remotely and on-site.
  • Installation, diagnosis, repair, maintenance, security and upgrades for hardware, software, and peripherals.
  • Work closely with clients to understand and address their needs.
  • Assist with both mainstream and specialized software.
  • Coordinate with central and external IT services as needed.
  • Facilitate IT asset changes, including vetting vendors and hardware/software solutions.
  • Inventorying, deploying and processing equipment for end of life.
  • Maintain and update accurate information across various systems, including documentation and inventory management.
  • Coordinate and provide support for the network and server infrastructure.
  • Troubleshoot endpoint device networking issues.
  • Assist in the planning and execution of networking projects as required.
  • Serve as backup social media administrator.
  • Monitor official accounts, post approved content, and escalate urgent issues.
  • Lead and assist projects and tasks of varying scopes as assigned.
  • At least three years of experience in delivering macOS and Windows desktop support in an IT Help Desk setting.
  • Advanced troubleshooting, maintenance and setup of hardware, software and peripherals critical for organizational data.
  • Utilizing various support channels such as phone, in-person and remote access.
  • Proficiency in supporting widely used applications and suites, such as Microsoft Office 365.
  • Strong capabilities with both macOS and Windows in a networked environment.
  • Experience in Active Directory management.
  • Competence applying information security best practices for system hardening.
  • Bachelor’s degree.
  • More experience beyond the minimum required.
  • Expertise in providing macOS technical support.
  • Experience supporting faculty, students and staff in a higher education environment.
  • Experience with IT environment at UT Austin.
  • Broad experience with common and specialized software applications.
  • Demonstrated ability to work collaboratively within multidisciplinary IT teams.
  • System administration experience.
  • Experience with Esports and audio/visual technology.
  • Proficiency in network management tasks such as patching, port configuration, logical mapping and network troubleshooting.
  • Experience managing multifunction network printers.
  • Experience with social media monitoring/management.
  • Competitive health benefits (employee premiums covered at 100%, family premiums at 50%)
  • Optional Vision, Dental, Life, and Disability insurance options.
  • Generous paid vacation, sick time, and holidays.
  • Teachers Retirement System of Texas, a defined benefit retirement plan.
  • Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b).
  • Flexible spending account options for medical and childcare expenses.
  • Robust free training access through LinkedIn Learning plus professional conference opportunities.
  • Staff tuition assistance once eligible.
  • Expansive employee discount program including athletic tickets.
  • Free access to UT Austin's libraries and museums.
  • Free rides on all UT Shuttle and Austin CapMetro buses.
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