Information Technology Business Analyst

Waco, TX

Executive, Legislative, and Other General Government Support

About the position

Under basic supervision, the Information Technology Business Analyst will support a transformative initiative impacting critical areas such as Planning, Inspections, Code Enforcement, Permitting, and Engineering. This position will work closely with cross-functional departments to gather requirements, optimize workflows, and ensure successful implementation of the replacement solution. This position requires a blend of technical acumen, problem-solving skills, and an understanding of municipal land management processes.

Responsibilities

• Collaborates with stakeholders across related departments to collect information, identify business needs, refine user requirements, transform them into technical specifications, and document detailed system requirements.
• Develops process flow diagrams, uses cases and business scenarios to support requirements and identify opportunities for process improvements.
• Participates in change management initiatives to ensure stakeholders are informed and engaged throughout the project lifecycle.
• Works with IT teams to support configuration, testing, and implementation of the replacement system.
• Designs and executes test plans and scenarios to validate that the solution meets business requirements and performance standards.
• Documents test results, track issues, and work with developers and vendors to resolve them in a timely manner.
• Facilitates user support post-implementation, troubleshooting issues, and maintaining clear lines of communication.
• Assists the Project Coordinator in project planning, tracking milestones, and monitoring project progress to ensure timelines and budgets are adhered to.
• Prepares project status reports and dashboards for stakeholders, including updates on risks, issues, and resolutions.
• Works with vendors and consultants to ensure successful project outcomes.
• May be required to respond afterhours, including holidays and weekends, in the event of a departmental or City-wide emergency or as required.

Requirements

• Associate's degree in Information Technology, Computer Science, Business Administration, or a related field.
• 5 years of experience with database support, report development, software implementations, and project lifecycles.
• OR an equivalent combination of education and experience.

Nice-to-haves

• Bachelor's Degree in Computer Science, Information Systems, Business Administration, or a related field.
• 3 years of experience with database support, report development, software implementations, and project lifecycles.
• OR an equivalent combination of education and experience.
• Microsoft or other professional IT certifications.