INFORMATION TECHNOLOGY ASSOCIATE
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About The Position
The incumbent works under the general supervision of the Information Technology Supervisor II, within the Enterprise DevOps Section 1. The Information Technology Associate (ITA) performs a variety of recurring, well-defined tasks requiring occasional, innovative problem-solving within guidelines and a scope that may encompass one or more units, functions, or processes in multiple program areas of Client Services and Software Engineering which involves analyzing, developing, documenting, and implementing software that adheres to CDPH Enterprise requirements. The ITA creates, enhances, and maintains information technology (IT) software solutions; gathers, documents, and reviews system requirements and specifications; develops test plans, reports, and user manuals; conducts user training; and tests, debugs, and evaluates software and hardware to make sure they are integrated well with each other. This includes, but is not limited to, operating systems, control systems, proprietary software packages, commercial off-the-shelf software, telecommunications software, and database management software. Researches, configures, and tests hardware and software to ensure seamless integration, cost-effective solutions, and improves CDPH operation. The ITA maintains a clear understanding of all phases of the software development lifecycle methodology and IT project priorities in a multi-platform environment. This includes working with low-code and no-code platforms, workflow automation, and content management systems. The ITA demonstrates strong capabilities in data analysis, automation, and decision-making, with a proven ability to integrate these platforms into public health systems for data visualization, dashboarding, and decision support.
