Come join our team of extremely talented, good-hearted, and fun spirited professionals. Whoever said changing the world was easy? It's not. If you are up for the opportunity, you need to apply for this position. At DTSC, it is our mission to improve our California by protecting our environment from toxic and hazardous waste. We serve because we care! As an Information Technology Associate you will have the opportunity to provide comprehensive technical support across multiple communication platforms, including landline systems, VOIP setups, and softphone applications. You will troubleshoot call quality, system integration, and hardware issues, as well as manage voice mail support and mobile device troubleshooting. Additionally, you will assist in routine administrative tasks such as password resets and phone number relocations and open service requests with phone providers to resolve technical issues promptly. You will deliver webinar support using standard webinar software, ensuring that customers can seamlessly participate in virtual sessions. Furthermore, you will maintain detailed documentation of support activities to generate reports on performance trends and recommend process improvements to management, ultimately contributing to efficient telecommunications operations and enhanced customer service.
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Job Type
Full-time
Career Level
Entry Level
Industry
Executive, Legislative, and Other General Government Support
Number of Employees
5,001-10,000 employees