Information Technology Application Support Manager

Regions Bank•Hoover, AL

1d•Onsite

About The Position

At Regions, the Information Technology Application Support Manager oversees application support for a department or group within the company. Primary Responsibilities Manages a team of analysts responsible for supporting various software systems and end-user assistance, ensuring that proper documentation is maintained Obtains information on application design and functionality to propose solutions to end users with a Functional Define Specification, signed off by the application architect and application engineer Assists with elevated client inquiries concerning software operation and troubleshoots system software and operator complications Manages routine and critical processes and workflows to proactively identify problem trends Supports application implementations and configurations, including administration setups, business rules, validation rules, Business Intelligence (BI) dashboards, and Structured Query Language (SQL) reporting Oversees root cause analysis and develops technical solutions to production related application errors Facilitates application testing in various environments Monitors service releases, patches, requests, and customizations which may include regulatory and compliance mandatory dates Oversees most processes and acts as a procedural expert regarding policies, guidelines, or processes Assists with team adherence to Regions Enterprise Project Management Tool (REPMT) procedures on Strategic Initiative Approval Committee (SIAC) and non-SIAC work Acts as a subject matter expert (SME) Meets with Senior Leadership including both Information Technology and BU making sure that regular updates are given concerning personal, team and all work-related work This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay. This position is incentive eligible.

Requirements

Bachelor's degree in a related field and four (4) years of relevant experience
Experience as a team leader
Ability to learn additional systems as needed
Ability to research, analyze data, and derive facts
Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
Strong work ethic and self-motivation

Responsibilities

Manages a team of analysts responsible for supporting various software systems and end-user assistance, ensuring that proper documentation is maintained
Obtains information on application design and functionality to propose solutions to end users with a Functional Define Specification, signed off by the application architect and application engineer
Assists with elevated client inquiries concerning software operation and troubleshoots system software and operator complications
Manages routine and critical processes and workflows to proactively identify problem trends
Supports application implementations and configurations, including administration setups, business rules, validation rules, Business Intelligence (BI) dashboards, and Structured Query Language (SQL) reporting
Oversees root cause analysis and develops technical solutions to production related application errors
Facilitates application testing in various environments
Monitors service releases, patches, requests, and customizations which may include regulatory and compliance mandatory dates
Oversees most processes and acts as a procedural expert regarding policies, guidelines, or processes
Assists with team adherence to Regions Enterprise Project Management Tool (REPMT) procedures on Strategic Initiative Approval Committee (SIAC) and non-SIAC work
Acts as a subject matter expert (SME)
Meets with Senior Leadership including both Information Technology and BU making sure that regular updates are given concerning personal, team and all work-related work