Syracuse University-posted 25 days ago
Full-time • Mid Level
Hybrid • Syracuse, NY
Educational Services

The Syracuse University Libraries invites applications for an Information Technology Analyst. This position is responsible for the day-to-day operation, administration, maintenance, and security of IT infrastructure supporting the Libraries' staff and patrons. This position will review requests for system modifications and analyze the complexity, scope, and feasibility of implementing the modifications. They will assist with special projects such as new system implementation, integration, design, or migration. In conjunction with other Library IT (LIT) staff, draft proposals based on the evaluation of new technologies. Responds to security incidents, monitors and mitigates IT security vulnerabilities and threats. Shares, but serves as primary teammate responsible for desktop management/support, account administration, help desk, meeting room, and copier/printing support with other LIT staff members. This position is eligible for partial remote work.

  • Desktop Management/Support
  • Special Projects
  • System Administration
  • Help Desk
  • Professional Development
  • Research, development, and testing
  • Other duties as assigned.
  • Bachelor's degree or equivalent combination of education and/or experience plus 3-5 years relevant experience in information technologies/computer science, as necessary.
  • A valid driver's license and a vehicle are required for this position.
  • Significant understanding of: Windows and Linux server concepts and best practices.
  • Significant understanding of: Microsoft cloud platform (Office365, Entra) concepts and best practices.
  • Significant understanding of: PowerShell scripting and task automation.
  • Significant understanding of: Windows and macOS client management concepts and best practices.
  • Significant understanding of: Database management (MS SQL, MySQL, SQL).
  • Significant understanding of: Utilization of tools, utilities, and scripting for software packaging, OS deployment, and application deployment such as, Jamf, Intune, Windows Installer, and PowerShell.
  • Ability to: Create and update documentation for all job duties.
  • Ability to: Communicate well and is a team player.
  • Ability to: Work collaboratively on multi-disciplinary teams.
  • Demonstrated experience with: Investigating, diagnosing, and resolving complex technology issues
  • Demonstrated experience with: Desktop operating systems (Windows, MacOS).
  • Demonstrated experience with: Network printer and copier deployment, configuration, and troubleshooting using a Windows print server.
  • Demonstrated experience with: Fleet management tools (Intune, Jamf).
  • Demonstrated experience with: Virtualization environments (VMWare).
  • Demonstrated experience with: Network topology knowledge and troubleshooting skills.
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