Information Technology Analyst (Part-Time, Onsite)

Ycharts•Chicago, IL

1d•$45,000 - $50,000•Hybrid

About The Position

The Company YCharts empowers wealth managers to make smarter investment decisions and communicate with confidence. Our SaaS platform combines powerful research, proposal generation, and client communication tools that transform complex financial data into clear visuals and actionable insights. For nearly a decade, YCharts has been recognized on the Inc. 5000 Fastest Growing Companies list — a testament to our sustained growth, strong culture, and industry-wide impact. Thousands of leading RIAs, asset managers, and broker-dealers use YCharts to turn data into decisions, insights into action, and client conversations into growth. The Position: We are seeking a Junior Information Technology Analyst to support day-to-day IT operations in our downtown Chicago office. This role is ideal for an early-career IT professional with 1–2 years of hands-on experience who is looking to deepen their exposure to enterprise IT systems, endpoint management, and security-focused environments. The position requires regular onsite presence Tuesday through Thursday to support end users and core IT operations.

Requirements

1–2 years of professional experience in an IT support, helpdesk, or systems support role
Working knowledge of Windows and macOS troubleshooting
Familiarity with endpoint management or MDM tools (Jamf experience strongly preferred)
Basic understanding of identity and access management concepts
Exposure to cloud-based productivity tools (Google Workspace, Zoom)
Foundational understanding of networking concepts (Wi-Fi, VPNs, DNS)
Interest in IT security and best practices in a compliance-driven environment
Strong customer service and communication skills with a consistent focus on delivering a positive end-user experience
Ability to work independently during onsite hours and manage competing priorities

Nice To Haves

Preferred certifications (CompTIA A+, CompTIA Network+, CompTIA Security+)

Responsibilities

Provide Tier 1–2 technical support for employees across Windows and macOS environments
Assist with onboarding and offboarding activities, including device provisioning, account setup, and access management
Maintain and manage hardware and software inventories, including asset tracking, lifecycle management, and documentation of assigned devices and applications
Support endpoint management and patching activities using Jamf and NinjaOne
Troubleshoot hardware, software, and connectivity issues for onsite and remote users
Assist with identity and access management tasks in Okta and Google Workspace
Support network-related requests and troubleshooting in Cisco Meraki environments
Assist with monitoring and responding to endpoint security alerts in CrowdStrike
Support SaaS tools, including Zoom, GitHub, and AWS (basic access and user support)
Document incidents, requests, and procedures in the IT service management system
Follow established security, access control, and compliance procedures (e.g., SOC 2)

Benefits

100% employer-paid health, dental, and vision insurance.
401(k) match to support your financial future.
Opportunities for internal mobility and cross-functional collaboration.
Flexible time off, vacation days, sick days, and a celebration day.
Paid parental leave to support work-life balance.
Professional development stipend to help you grow in your career.
Hybrid work schedule with flexibility to work both in-office and remotely.
Summer hours so you can enjoy more sunshine.
Recognition programs to celebrate contributions and milestones.
Modern, centrally located offices stocked with premium snacks, coffee, beverages and weekly lunch credits to fuel your day.
Regular team events, celebrations, and company-wide gatherings that keep our culture connected and collaborative.