Information Technologist 1 - 20001853

State of Ohio • Columbus, OH

3d • Onsite

About The Position

The Information Technologist 1 is an entry-level IT professional who provides support and service to users of information systems operating in stand-alone, client/server, web-based, and networked environments. Under general supervision, this role applies established methods and procedures to troubleshoot issues, support system operations, and assist higher-level IT staff with technical tasks. This position is ideal for individuals seeking to build foundational IT skills while contributing to the reliability and security of agency systems.

Requirements

• 6 mos. combined work experience in any combination of the following\: computers &/or electronics and/or in telecommunications performing routine analysis, programming, installation, maintenance and/or systems support, solving problems with pre-determined methods on basic hardware or software including experience providing customer support.
• Or 2 courses in computer science or information systems.
• Or equivalent of minimum class qualifications for employment noted above.
• Primary Job Skill: Information Technology
• Technical Skills : Information Technology
• Professional Skills: Critical Thinking; Customer Focus
• Official transcripts are required for all post-secondary education, coursework, or degrees listed on the application. Applicants must submit an official transcript before receiving a formal employment offer. Failure to provide transcripts within five (5) business days of the request will result in disqualification from further consideration. Transcripts printed from the institution’s website will not be accepted.
• The Ohio Department of Behavioral Health reserves the right to evaluate the academic validity of the degree-granting institution.

Responsibilities

• User Support & Troubleshooting Provide technical support to users across various computing environments (stand-alone, client/server, web-based, and networked systems)
• Perform routine analysis to identify and resolve basic system and application issues
• Follow established procedures to troubleshoot and document problems and resolutions
• Installation & Technical Support Assist IT specialists with installation and monitoring activities.
• Unpack, stage, and rack hardware components.
• Perform setup and installation of hardware and software systems.
• Support network connectivity and basic telecommunications setup.
• Install telecommunications hardware and wiring as needed.
• Monitor systems and escalate issues or concerns to higher-level IT staff.
• Systems & Application Support Learn and apply application coding specifications under guidance.
• Assist with implementing minor system or application updates.
• Support ongoing system operations and maintenance activities.
• Security & Compliance Promote system security and user awareness by adhering to agency and state IT security policies and standards.
• Follow established protocols to protect data integrity, confidentiality, and system access.

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees