Information Tech 1

Pepper Source•Van Buren, AR

1d•$20 - $23•Onsite

About The Position

Assists with installs, modifications, and repairs to computer hardware and software systems. Provides technical assistant and training to system users by performing the following duties: Other duties may be assigned. Support desktop issues and Tier II IT Technicians on a daily basis Installs hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user’s premises. Loads specified software packages such as operating systems, word processing, or spreadsheet programs into computer. Enters commands and observes system functions to verify correct system operation. Responds to co-worker inquiries concerning systems operation and diagnoses system hardware, software, and operator problems. Instructs users in use of equipment, software, and manuals. Recommends or performs minor remedial actions to correct problems. Coordinates activities with help desk, network services, or other information systems groups. Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication. Replaces defective or inadequate software packages. Refers major hardware problems to service personnel for correction.

Requirements

High school diploma or general education degree (GED).
One to three years’ experience in a professional IT environment
Must be able to speak, read and write in English. Ability to read and interpret documents such as safety rules, operating instructions and procedure manuals.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out instructions furnished in written or oral form.
To perform this job successfully, an individual should have in depth knowledge of computers, Database software; Design software; Development software; Internet software; Inventory software; Manufacturing software; Order processing systems; Project Management software; Spreadsheet software and Word Processing software.
Analytical - Synthesizes complex or diverse information; Collects and researches data.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in group problem solving situations.
Interpersonal Skills - Maintains confidentiality.
Oral Communication - Listens and gets clarification; Responds well to questions.
Written Communication - Writes clearly and informatively; Able to read and interpret written information.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position.
Quality - Demonstrates accuracy and thoroughness.
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity.
Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Ability to maintain regular and punctual attendance.
Dependability - Follows instructions, responds to management direction; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Asks for and offers help when needed.

Responsibilities

Assists with installs, modifications, and repairs to computer hardware and software systems.
Provides technical assistant and training to system users
Supports desktop issues and Tier II IT Technicians on a daily basis
Installs hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user’s premises.
Loads specified software packages such as operating systems, word processing, or spreadsheet programs into computer.
Enters commands and observes system functions to verify correct system operation.
Responds to co-worker inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
Instructs users in use of equipment, software, and manuals.
Recommends or performs minor remedial actions to correct problems.
Coordinates activities with help desk, network services, or other information systems groups.
Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
Replaces defective or inadequate software packages.
Refers major hardware problems to service personnel for correction.