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Information Systems Technician positions coordinate the acquisition, installation and movement of software, desktop and portable computer systems, printers and other peripheral devices; may review requests for and recommend software and hardware acquisition; provide one-on-one training; troubleshoot the less complex hardware and software problems or coordinate problem resolution by the City Help Desk, private vendor staff, or other City IT staff; assist professional information systems personnel in the implementation of a component of a larger, more complex system; maintain computer inventory; may develop minor computer applications using off the shelf software of programming language generations; develop and generate a variety of specialized statistical and operational reports; may represent the department on departmental technical committees; maintain systems documentation; review information systems costs for appropriateness; may support wired and wireless networks; may hand code and troubleshoot HTML and DHTML (XML desirable) using industry standard web authoring tools; and perform other duties as assigned.
