INFORMATION SYSTEMS TECHNICIAN

Kokomo Grain Co Inc-posted 4 days ago
Full-time • Entry Level
Kokomo, IN
11-50 employees
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The Information System Technician provides first-level technical support and assistance to end-users, ensuring the smooth operation of hardware, software, and network systems. This role is responsible for troubleshooting issues, maintaining IT infrastructure, and delivering exceptional customer service to internal clients.

  • Provide first-level technical support via phone, email, chat, or in-person.
  • Respond to helpdesk tickets promptly and resolve technical issues in a timely manner.
  • Diagnose and troubleshoot hardware, software, and network problems; escalate complex issues when necessary.
  • Handle calls from difficult clients with professionalism and empathy.
  • Install, configure, and maintain desktops, laptops, printers, mobile devices, and related peripherals.
  • Perform regular system updates, backups, and security checks.
  • Support onboarding and offboarding processes, including device provisioning and decommissioning.
  • Monitor and maintain local area networks (LAN), wide area networks (WAN), and internet connectivity.
  • Assist in implementing new technologies and system upgrades.
  • Ensure compliance with IT policies, procedures, and best practices.
  • Maintain accurate documentation of systems, configurations, and troubleshooting procedures.
  • Notify management of recurring issues, unusual activity, or increasing trends.
  • Support cybersecurity initiatives by monitoring for threats and applying security patches.
  • Educate users on security best practices and company policies.
  • Communicate technical information clearly to non-technical users.
  • Maintain a positive and professional attitude while resolving issues.
  • Associate degree in Information Technology or related field (or equivalent experience).
  • 1–2 years in a help desk or technical support role preferred.
  • Strong troubleshooting and problem-solving abilities.
  • General knowledge of Windows environment and Microsoft products.
  • Excellent communication, interpersonal, and customer service skills.
  • Ability to prioritize and manage multiple tasks effectively.
  • CompTIA A+ or equivalent.
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