Information Systems Technician (PT)

City of Provo, UT-posted about 1 month ago
$25 - $25/Yr
Part-time • Entry Level
Onsite • Provo, UT
Executive, Legislative, and Other General Government Support
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Provo City is looking for an Information Systems Technician to provide technical work in support of the deployment, operations, and maintenance of various hardware and software systems on a City-wide basis. Civic-minded, qualified applicants interested in supporting the Provo City community by performing the work described here are encouraged to apply.

  • Provide highly skilled customer service.
  • Maintain user help desk for technical hardware and software issues per defined organizational policy and procedure.
  • Troubleshoot basic hardware and software problems by phone or location.
  • Maintain accurate log of support calls and their results.
  • Prepare various reports and statistics on support requests.
  • Instruct users on basic software/computer use, information systems standards, best practices, and procedures.
  • Deploy basic software applications and firmware on workstations, scanners, printers, and other computerized devices.
  • Provide frontline cyber security defense including detecting and eliminating system viruses, spyware, malware and other common cyber security attacks.
  • Maintain life cycle of hardware and software, including maintaining an accurate inventory, facilitating manufacturer warranties, and analyzing replacement needs.
  • Assist other staff members as needed and perform other related duties as required.
  • May satisfy requirements with an equivalent combination of job-related education and/or experience [substituting each 1 year of post-secondary education/training for 6 months of experience].
  • 1 year of computer operation and system support experience.
  • High School Diploma or equivalent (GED).
  • A valid, lawful Driver License is required.
  • free admission to the Provo Recreation Center, Peaks Ice Arena Public Skating, and Provo Shooting Sports Park
  • a free Provo City Library Card
  • a 25% discount on Provo Recreation Center memberships (direct family only)
  • discounts from various local and national vendors
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