Information Systems Sr Support Engineer

Idaho Youth Ranch Inc•Caldwell, ID

About The Position

The Idaho Youth Ranch is one of the oldest non-profit agencies in the state of Idaho. Our mission: We unite for Idaho’s youth by providing accessible programs and services that nurture hope, healing, and resilience. Why unite with us? Because we are better together! Our team members enjoy a workplace where Relationships are the foundation, where we are all Committed to the same mission, where Growth is always possible, where we are treated with and show Compassion, where trust guides us to Transparency, and above all, where Joy sustains us. What do we offer? In addition to contributing to our awesome mission, working at IYR has many advantages! All full time employees are eligible for affordable medical and dental care, other voluntary benefits offerings. All employees are eligible for a 401(k) match, paid time off, an employee discount on purchases at our thrift stores, and working in a caring and compassionate environment just to name a few. How will you impact our mission? Every position at Idaho Youth Ranch contributes to the success of our mission. As a Sr. Support Engineer, you can proudly tell your family and friends that you help nurture hope, healing, and resilience in Idaho’s youth by supporting our agency in its day to day operations, which includes our network of the thrift stores; the profits of which go to fund our Programs and Services and make them accessible to all youth who need those services in Idaho. As a 501(c)(3) Non-Profit, the Idaho Youth Ranch is a qualifying employer for the Public Service Loan Forgiveness (PLSF) program. The PLSF offers student loan forgiveness on qualifying loans under specific conditions. Speak with your loan provider for more information. The Idaho Youth Ranch is an equal opportunity employer. This role is located in Idaho and candidates need to be within a reasonable distance of one of the Idaho Youth Ranch locations.

Requirements

Bachelor’s degree or related experience and specific certification in their field of expertise.
5 years experience working in help desk support
In-depth knowledge of a variety of IT systems, and applications to include Microsoft Active Directory, Microsoft Entra ID, Microsoft 365 admin center
Hands-on experience with troubleshooting and repairing complex IT issues

Nice To Haves

Comp TIA A+
Comp TIA Network+
Comp TIA Security+
or equivalent

Responsibilities

Provide technical support to all employees by assisting call-ins, email or live chat
Installs and configures computer hardware equipment and software programs
Monitors helpdesk ticket system, network and server health and performance
Cover on-call, remote support on evenings and weekends, shared rotationally with other IT staff