Information Systems Specialist

Educate Kansas•Olathe, KS

50d•$48•Onsite

About The Position

The Information Systems Specialist is responsible for delivering high-quality support for end-user technology needs across both the Kansas School for the Deaf and the Kansas State School for the Blind, in support of their missions to educate students. This role focuses on troubleshooting and resolving issues related to software applications, desktop environments, and other user-facing technologies. By collaborating closely with the Information Services Team, the Information Systems Specialist enhances overall user satisfaction and ensures that end-user support initiatives are effectively aligned with the agency's goals. The role is funded proportionate to the in-person duties required by each agency (80%/20%).

Requirements

Advanced knowledge of enterprise Information Technology systems, network architecture, security protocols, and infrastructure management.
Ability to accurately identify technical components by shape, size, and color.
Ability to manipulate objects with a high degree of precision, within 1mm.
Ability to solve complex technical and operational problems, often under pressure.
Strong written and verbal communication skills, with an ability to explain technical issues to non-technical stakeholders.
Ability to touch-type at a speed of no less than 30 words per minute.
Establish and maintain effective and harmonious working relationships.
Represent the agency professionally and appropriately at all times.

Nice To Haves

3 years of progressive experience in information technology roles, preferably in government or public sector environments. Strongly preferred.
Bachelors degree or higher in a field demonstrating strong analytical reasoning and technical skill.
Certifications in relevant topics, such as technology, project management, or information security.
Basic knowledge of ASL.

Responsibilities

Provide direct support to end-users by troubleshooting and resolving hardware and software issues, addressing a broad range of inquiries and support requests to ensure minimal disruption to their workflow. This includes responding to end-user requests for support, managing user accounts, and providing guidance on software applications.
Assist in developing user documentation and training materials to empower users in effectively utilizing technology resources.
Document all support activities in the service desk management system to maintain accurate records of user interactions and ensure continuity of service.
Work closely with the Network Specialist to resolve issues that impact both infrastructure and end-user experiences, fostering a cohesive IT environment.
Serve as a secondary escalation point for technical issues that require specialized knowledge or expertise in end-user systems and user experience.
Implement and maintain the installation, configuration, and operation of systems components, ensuring high availability and performance.
Continuously monitor systems performance, identifying areas for improvement and implementing optimizations to enhance efficiency.
Carry out and enforce systems-related policies and procedures, ensuring compliance with state regulations and industry best practices.
Implement and maintain security measures for systems, including content filters, software updates, anti-malware protections, and account management. Conduct regular audits and address vulnerabilities proactively.
Engage in ongoing professional development opportunities, including training sessions, certifications, and industry conferences to enhance technical skills and knowledge.
Actively share acquired knowledge with team members through cross-training sessions and collaborative learning initiatives, fostering a culture of continuous improvement and collective expertise.