Information Systems Security Officer (ISSO) Support

Centuria • Hampton, VA

81d

About The Position

Centuria, a Service-Disabled Veteran-Owned Small Business (SDVOSB), has been delivering IT, Engineering, and Scientific solutions to the Federal Government since 2002. During our two decades of service, we have earned the trust and respect of our government clients for the simple reason that we have great people who are experts in their fields and take pride and ownership in everything they do. The Internal Revenue Service (IRS) Information Technology (IT) User & Network Services (UNS)/Customer Service Support (CSS) provides Information Technology Service Desk (IT SERVICE DESK) support to over 90,000 customers nationwide. The IT SERVICE DESK is the front door to all Information Technology services and requests, providing 24x7 service, 365 days of the year.

Requirements

• SECRET DOD Clearance (TS Preferred).
• CompTIA Security + certification or IAT II equivalent - required (valid certification on day one of employment).
• 1 Year network administration experience.
• Windows Desktop Operating Systems (Windows 10).
• Working knowledge of Microsoft Active Directory.
• Microsoft Office Products (O365/2016) Teams, Skype for Business, Outlook.
• Ability to resolve issues quickly and efficiently to comply with metric requirements.
• Proficient with computer, network and server hardware.
• Strong troubleshooting skills on both hardware and software.
• Leadership skills.
• Strong customer service skills.
• Strong written and verbal communication skills.
• Self-motivated to work on behalf of the customer, the contract and section performance.
• Ability to work in a team environment.

Responsibilities

• Responsible for maintaining operational security posture, situational awareness and initiating actions to improve or restore cybersecurity postures.
• Assist in enforcing cybersecurity policies, procedures and countermeasures IAW AF cybersecurity instructions and publications.
• Supports the development, implementation, overseeing and maintaining of the organization’s cybersecurity program as it relates to personnel, processes, and procedures.
• Ensures and validates compliance with cybersecurity publications such as COMSEC, COMPUSEC, TEMPEST, and others.
• Ensures all users have completed cybersecurity training before granting access to AF information systems.
• Reports vulnerabilities and incidents, and coordinates all configuration changes with cybersecurity office.
• Documents, operates, uses, maintains, and disposes of all acquired assets IAW security A&A documentation.
• Initiates protective or corrective measures in response to a cybersecurity incident or vulnerability.
• Requests temporary and permanent exceptions, deviations, or waivers to cybersecurity requirements.
• Maintains all authorized user network access documents IAW cybersecurity publications.
• Provides future financial planning, upgrades, roadmap considerations, and strategic planning.
• Supplies technical and analytical support for analyzing and implementing solutions to improve management of information systems.
• Provides the full range of LAN, PC, and cellular support services.
• Provides desktop system purchasing assistance and reacts to critical, time-sensitive issues.
• Provides 24-hour-per-day 7 days-per-week on-call LAN support after normal business hours.
• Supports long-term projects and develops and maintains service level agreements and operating instructions.
• Delivers analytical and technical support to ensure the timely and accurate flow of information.
• Configures network SW parameters for new locations and resolves connectivity issues quickly.
• Recommends HW and SW needed to implement plans that emphasize the use of existing resources.
• Provides technical support for information dissemination and retrieval systems.
• Coordinates with the SW License Manager and Equipment Custodian to ensure suspenses are met.
• Supports TS/SCI/SAP Information System Security Programs.
• Interprets information systems security principles, guides, concepts, regulations, and standards.
• Provides information systems security guidance to managers, supervisors, and other staff agencies.
• ISSO-Linux provides subject matter expertise on the Linux and the Red Hat suite of products.
• Possesses a minimum of one year’s network administration experience on systems using SuSE or Red Hat Linux operation system.
• All ISSOs possess a minimum of IAT level 2, TS clearance eligible for upgrade to SCI/SAP.

What This Job Offers

• Number of Employees: 101-250 employees