Information Systems Practice Manager - Clinical Systems

Gillette Children's•Saint Paul, MN

1d•$99,403 - $149,094•Hybrid

About The Position

The Practice Manager/Senior Practice Manager for Clinical Applications plays a pivotal role in overseeing and optimizing the organization's clinical application services, with a primary focus on electronic health records (EHR) and supporting applications integral to clinical operations. This position ensures seamless and efficient management of clinical technology, fostering innovation, and enhancing the overall quality of healthcare delivery. In addition, the Practice Manager will actively embrace new approaches and enhance skill sets within the team, enabling them to explore innovative solutions and advance business opportunities. The Practice Manager for Clinical Applications will lead strategic initiatives, collaborate with cross-functional teams, and implement best practices to drive continuous improvement in clinical application services, ultimately contributing to the advancement of patient care and organizational excellence. This is a hybrid position with expectations to work onsite in St Paul, MN 1-2 days per week. The schedule is Monday to Friday between 6am to 5pm. Occasional weekend work for scheduled upgrades or unscheduled system impairment/outages. Participate in rotation with the IS leadership team serving as an escalation contact for on-call staff. Compensation & Benefits Information The annual salary range for this opportunity is $99,403/annually to $149,094/annually, with a median salary of $124,248/annually. Pay is dependent on several factors including relevant work experience and internal equity. Salary is just one component of the compensation package for employees. Gillette supports career progression and offers a competitive benefits package, including a retirement saving match, tuition and certification reimbursement, paid time off, and health and wellness benefits for .5 FTE and above.

Requirements

Bachelor’s degree in MIS, Business Administration, Information Technology or a healthcare related field or equivalent experience.
Minimum of 3 years of content experience in leading teams.
Minimum of 3 years and knowledge in portfolio management, process improvement, and business strategy.
Experience with cross-functional teams and the ability to direct and drive effectively.
Broad knowledge of hospital operations and associate technologies.
Ability to clearly articulate issues and risks as well as ideas and solutions
Ability to interact, communicate and plan with all levels of business
Ability to facilitate a meeting/team and drive them to efficient results
Ability to handle multiple responsibilities on an ongoing basis
Advanced knowledge of clinical conditions either through clinical credentials or direct experience.
Advanced knowledge and skill in transformational leadership and portfolio management
Previous experience with change management and process improvement
Demonstrates strong systems and technology aptitude. Includes knowledge of various systems (Microsoft Office suite, scheduling / registration electronic applications, EMR)
Experience translating clinical needs into successful processes and supporting system designs
Demonstrated leadership skills: emotional intelligence, building team, developing employees, innovative process framework, challenge team members, create an environment of idea-sharing and open dialogue, cross department collaboration
Displays a high degree of initiative, dedication, and innovation on a regular basis

Nice To Haves

MBA, MHA or related master’s degree
Knowledge and experience with Oracle Health
Knowledge and Experience with Office 365 Tools
Understanding of clinical workflows in ambulatory, surgical, or inpatient settings.
Project Management Professional (PMP) Certification or experience with the project lifecycle.

Responsibilities

Provide strategic leadership across Information Systems, clinical, and business teams to deliver value-based initiatives.
Establish effective communication, planning, and portfolio management processes aligned with organizational priorities.
Lead and develop cross-functional teams, promoting collaboration, innovation, and design-thinking practices.
Oversee system design, integration, optimization, and support to ensure reliability, performance, and alignment with business needs.
Partner with governance groups to prioritize work, manage resources, and track progress against objectives.
Support the evaluation, implementation, and optimization of clinical systems through workflow design, training, and change management.
Ensure operational excellence, compliance, and continuous improvement across supported applications and services.
Participate in leadership on-call rotation and provide escalation support as needed.