Information Systems Operations Specialist (IS1203 - Kyle)

Communicare Health Centers-posted about 1 year ago
Full-time
Kyle, TX
Ambulatory Health Care Services
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The Information Systems Operations Specialist is responsible for providing end-user and systems support, ensuring the maintenance, repair, and upkeep of organizational Information Systems, including desktops, laptops, and printers. This role involves troubleshooting software, phone systems, and network-related issues, while also managing user accounts and providing technical support to staff and patients.

  • Provides expert technical support, guidance, and training to end-users on computing equipment, applications, and enterprise solutions on-site, by phone, email or remote support session.
  • Ensures all end-user support requests submitted via help desk portal, email, phone, instant messaging, or verbal communications are properly documented, worked, resolved, and dispositioned appropriately in the Help Desk system.
  • Manages user account information, group membership and email mailboxes.
  • Maintains work log of daily operational tasks required for provisioning and maintaining operable hardware inventory.
  • Installs, configures, and troubleshoots computing equipment, peripherals, applications, and medical devices.
  • Works on infrastructure installations including structured cabling, networking equipment, wireless access points, audio/video conferencing equipment, security cameras and UPS devices.
  • Collaborates on joint team projects and with other departments to assist with developing and implementing solutions to meet business needs.
  • Stays current with employed technologies and solutions, engages in personal development initiatives, contributes resolutions to IT KB articles and participates in after-hours support coverage.
  • Provides excellent internal and external customer service. Addresses and assists patients, staff, vendors, contractors, guests, and business partners with the highest level of courteousness and professionalism.
  • Performs other related duties as assigned.
  • High School Diploma or equivalent required
  • Minimum 2 years' experience of technical support and user account management preferred
  • Associates degree in Information Systems or equivalent preferred
  • Ability to demonstrate knowledge of Windows operating systems, networking fundamentals, Active Directory
  • Willing to complete A+, Network+, or Security+ certification within 6 months of hire date
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