Information Systems Manager

Mid-Continent Public Library•Independence, MO

7d•$81,380 - $92,155

About The Position

The Information Systems (IS) Manager oversees the library’s portfolio of business, digital, and web-based systems that support public services, internal operations, and organizational decision-making. This position leads the planning, implementation, maintenance, and continuous improvement of enterprise applications, web platforms, integrations, and data workflows. The IS Manager collaborates with departments across the system to understand needs, translate them into technology solutions, and ensure that systems are reliable, usable, and aligned with the library’s strategic goals. This role also provides leadership for the library’s web presence, ensuring an accessible, user-centered digital experience.

Requirements

Bachelor’s degree in Information Systems, Computer Science, Web/Digital Design, or a related field; or equivalent combination of education and experience - Required
4 years of experience administering enterprise systems, web platforms, or digital technologies - Required
Advanced verbal, written, and discreet communication skills with management, coworkers, and the public in a clear, timely, and proactive manner.
Ability to collaborate with Library leadership to effectively develop, adhere to, and work within the constructs of the library’s budget.
Advanced ability to maintain effective and collaborative working relationships with multiple stakeholders.
Reliable, punctual, and flexible with scheduling.
Advanced knowledge of a public library's mission and purpose, ability to provide clear expectations and direction, to manage competing priorities, to evaluate quality of work, and provide feedback and accountability.
Advanced knowledge of department processes and procedures, expert knowledge of Library Professional Ethics, advanced knowledge of the impact of decision-making on MCPL, and demonstrated mature judgment to make department-level/system level decisions.
Advanced proficiency in customer service skills through polite, professional, and collaborative interactions with internal and external customers.
An advanced understanding of the role of MCPL leaders at all levels in creating a welcoming and respectful workplace and library for all.
Strong understanding of WCAG accessibility standards and their application to websites and digital services
Strong understanding of full stack development (Windows/Linux, Apache, MySQL, and PHP).
Strong understanding of Linux server and PHP programming language, including object oriented concepts pertaining to PHP 5.6 and higher.
Strong working knowledge of Microsoft 365, including its core productivity and collaboration applications.
Experience with project management and project management approaches.
Strong understanding of content management systems (CMS), preferably Drupal.
Basic skills with Git version control and deployment.
Strong understanding of HTML, JavaScript, JavaScript Libraries, CSS, jQuery, and JavaScript frameworks (React/Angular).
Must be at least 18 years of age
Possession of a valid driver’s license for use in carrying out the duties of this position including transportation of materials and equipment (mileage reimbursed)

Nice To Haves

Team management and/or IS project management experience - Preferred

Responsibilities

Oversee the library’s web presence, including the content management system, digital content governance, accessibility compliance, usability, and analytics-driven improvements.
Manage the Library’s portfolio of enterprise and business systems, including configuration, upgrades, enhancements, testing, and lifecycle planning.
Lead systems integrations and data workflows across platforms, ensuring data integrity, security, documentation, and effective use of APIs or other integration tools.
Develop and implement web governance policies, including content standards, and accessibility compliance (WCAG/ADA)
Collaborate with departments across the organization to assess needs, streamline workflows, and implement technology solutions that support both staff operations and public services.
Provide technical support, user training, and documentation for assigned systems and web platforms.
Manage Information Systems projects, including planning, timelines, budgets, stakeholder communication, and vendor relationships.
Coordinate analytics for websites, enterprise, and internal systems, using insights to support strategic planning of digital systems aligned with organizational goals
Hires, trains, supervises, and evaluates the staff on the Information Systems team
Attends necessary committees, meetings, and check-ins to facilitate staff collaboration and project coordination
Provides technical support to other departments and branches for Library Systems and website related issues and services
Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations