Information Specialist

Jackson State University • Jackson, MS

399d

About The Position

The Information Specialist position at Jackson State University is a vital role within the Department of Public Safety, focusing on the daily operations of the ID Center. This position requires a professional and friendly demeanor, as it involves direct interaction with students and staff. The specialist will manage ID card issuance and maintain various access systems, ensuring smooth operations during registration events and throughout the academic year.

Requirements

• High school diploma or GED certificate required.
• Experience in customer service and hospitality preferred.
• Knowledge of office systems including Word, Excel, Publisher, Outlook, and phone operating systems.

Nice To Haves

• College degree preferred.
• Ability to work independently with minimal supervision.
• Quick learning ability.

Responsibilities

• Responsible for the day-to-day operations of the ID Center.
• Expected to work weekends and evenings during registration events as needed.
• Maintain the Vali-Dine, CBord, and CS Gold systems used by various campus departments.
• Program access for employees upon taking and issuing their ID.
• Issue JSU ID cards to students and employees daily and during registration.
• Create and issue temporary ID cards during special events and conferences.
• Process super card applications for employees for payroll deduction.
• Assist students and employees with super card issues and concerns.
• Monitor super card activity periodically.
• Resolve issues with ID cards, vending, and super card access for faculty, staff, students, and departments.
• Issue refund monies from vending machines after verifying issues.
• Create and maintain a list of students and staff with ID card issues/concerns.
• Document reports of damaged cards, lost or stolen cards, and illegal use of cards.
• Verify payment, insurance, and housing information and issue student parking decals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: High school or GED