IS Technician
CS Contract Solutions•Bedford, NH
•$35,000 - $41,000•Onsite
About The Position
We are seeking an Information Services Technician to join our telecom company. This role is ideal for a tech-savvy individual with a passion for troubleshooting and providing excellent support to end-users. You will play a critical role in ensuring the smooth operation of our Information Services (IS) Department and supporting our employees with their technical needs.
Requirements
- High school diploma or equivalent such as the GED
- Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other Microsoft tools.
- Knowledge of Excel formulas and Visual Basic (VB) macros.
- Basic understanding of Information Services (IS) systems, including Windows operating systems, networking concepts, hardware troubleshooting, Microsoft Azure, and Microsoft Exchange.
- Applicants should at least be able to navigate these systems to create and disable users and manage email accounts.
- Demonstrated learning agility
- Excellent customer service and communication abilities.
- Ability to work effectively in a fast-paced, team-oriented environment.
- Ability to take initiative and work independently as needed.
Nice To Haves
- Bilingual (English/Spanish)
- Previous desktop support experience
- Relevant certifications (e.g., CompTIA A+, Network+)
Responsibilities
- Troubleshoot hardware, software, and network issues for internal users.
- Manage and resolve help desk tickets in a timely manner.
- Provide technical assistance for telecommunication systems, including VoIP, modems, and video conferencing equipment.
- Install and configure hardware, software, and peripherals as needed.
- Document all contacts, actions, responses, technical processes and resolutions for future reference.
- Maintain strong communication with team members and end-users to deliver excellent customer service.
- Maintain working knowledge of products and/or services
- Prepare reports and correspondence as needed
- Assist IS Manager with projects, implementations, and updates as needed
- Other duties as assigned
Benefits
- Opportunities for career growth and advancement
- A dynamic and supportive work environment
- Comprehensive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
