INFORMATION SERVICES SPECIALIST II

State of Illinois•Elgin, IL

14d•Onsite

About The Position

The Division of Behavioral Health and Recovery is seeking to hire and Information Services Specialist 2 for the Elgin Mental Health Center, located in Elgin, Illinois to provide intermediate technical support to Elgin Mental Health Center staff and paraprofessional staff in the use of software programs used by State Operated Hospitals. Utilizes knowledge of hard and software packages and peripheral equipment, utilizes software applications and corresponding training programs for staff. Serves as primary helpdesk contact for Elgin Mental Health Center performing helpdesk services and equipment in accordance with established operational standards and guidelines. Performs troubleshooting of incidents of an intermediate level of difficulty. Participates in the development of methods and procedures and training programs, services and processes.

Requirements

Requires knowledge, skill and mental development equivalent to completion of two (2) years of college with coursework in computer science or directly related fields supplemented by one (1) year of related Information Technology experience.
Requires the ability to work after business hours, weekends and holidays.
Requires ability to pass the IDHS background check.
Requires ability to pass a drug screen for drugs prohibited from recreational use under Illinois Law.

Nice To Haves

Two (2) years of professional experience working with hardware and software languages and procedures to provide assigned technical and analytical services.
Two (2) years of experience setting up Data Base Management Systems.
Two (2) years of experience setting up/troubleshooting network systems, research, evaluating and testing new software packages.
Two (2) years of experience conducting technology training for users.
Two (2) years of experience analyzing data logically and exercising sound judgment in defining and evaluating problems of an operational or procedural nature.
Two (2) years of experience gaining and maintaining effective working relationships with associates, vendors, clients and others.

Responsibilities

Provides intermediate technical support to Elgin Mental Health Center staff and paraprofessional staff in the use of software programs used by State Operated Hospitals.
Provides technical and analytical support for facility management staff in development and implementation of software and electric data processing systems used by State Operated Hospitals.
Utilizes technical ability in writing detailed instructions for Elgin Mental Health Center staff.
Creates and maintains instructional and informational reports documenting proper use of locally developed systems.
Performs technical functions.
Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Benefits

A Pension Program
Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
3 Paid Personal Business Days annually
12 Paid Sick Days annually (Sick days carry over from year to year)
10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)
13 Paid Holidays annually, 14 on even numbered years
Flexible Work Schedules (when available dependent upon position)
12 Weeks Paid Parental Leave
Deferred Compensation Program - A supplemental retirement plan
Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
Federal Public Service Loan Forgiveness Program eligibility
GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
5% Salary Differential for Bilingual Positions
Commuter Savings Program (Chicago only)