Information Services Manager

Little Flower Children • Wading River, NY

208d

About The Position

Little Flower Children and Family Services of New York is a nonprofit organization that has worked to improve the well-being of children, youth, and families across New York City and Long Island since 1929. Our staff of more than 500 provides prevention services, foster care, residential treatment care, adoption services, and medical and mental health services. A career with Little Flower can be rewarding in so many ways. We are looking for conscientious and caring people who are ready to commit to the work of strengthening families and supporting the well-being of children. If you're looking for a career where you can truly make a difference, we hope you will consider joining our team. We are seeking a highly motivated and experienced Information Services Manager to lead and support a team of software development engineers (SDE) managing the Electronic Health Record (EHR) system at the agency and its evolution. The ideal candidate will possess expertise in Object-Oriented Programming (OOP), SQL, PHP, and MySQL to drive system enhancements, ensure regulatory compliance, and optimize clinical and financial workflows.

Requirements

• Bachelor's degree in healthcare informatics, Information Systems, Management, or a related field.
• 5+ years in healthcare IT project management, with a focus on EHR implementations (Netsmart MyEvolv experience preferred).
• Proficiency in PHP, MySQL, OOP, and SQL; familiarity with data migration tools and workflow analysis.
• Strong understanding of HIPAA, billing compliance, and healthcare operations.
• Exceptional communication, problem-solving, and leadership abilities; capable of working independently or collaboratively.

Nice To Haves

• PMP certification or equivalent project management credential.
• Experience with tools such as Microsoft Project, Smartsheet, or Jira.
• Expertise in vendor management and training methodologies.

Responsibilities

• Design, develop, and modify EHR software using PHP and MySQL, adhering to organizational standards.
• Mentor and provide technical guidance to software development teams.
• Create detailed process models, technical specifications, and system documentation.
• Lead end-to-end EHR implementations, including requirements gathering, timeline development, and resource allocation.
• Collaborate with vendors and stakeholders to align deliverables with organizational goals.
• Proactively identify risks, implement mitigation strategies, and monitor project milestones.
• Oversee system testing, training, and post-implementation support to ensure seamless adoption.
• Configure and optimize clinical billing workflows to maximize reimbursement efficiency.
• Conduct quality assurance reviews to ensure data accuracy and compliance with HIPAA, state, and local regulations.
• Serve as the primary liaison between clinical teams, IT departments, and EHR vendors.
• Lead user acceptance testing (UAT) and workflow integration initiatives.
• Monitor system performance metrics and identify opportunities for improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Personal and Laundry Services
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees