Information Services Library Assistant

Salina Public Library•Salina, KS

10h•$17

About The Position

The Information Services Assistant at Salina Public Library provides friendly, high-quality support to patrons by answering diverse questions, assisting with public computers, and offering general library help. This customer service–focused role requires strong interpersonal skills, a positive attitude, and the ability to promote library programs while building strong relationships with the public and staff.

Requirements

High School Degree required
Valid Driver’s License.
Pre-employment drug screen. (Post-employment drug screen may also take place.)
Pre-employment background check.
Basic keyboarding skills.
The ability to work with a variety of technology equipment and applications, including, but not limited to, Word documents, spreadsheets, internet browsers, email, and Google Drive.

Nice To Haves

Associates Degree preferred
Experience working in a library preferred

Responsibilities

Answer reference questions using authoritative resources (print, online, microfilm).
Provide readers’ advisory assistance and be knowledgeable about popular authors, topics, and trends.
Answer a variety of questions related to patron accounts, library collections, and events.
Access and use the Library catalog in-depth to find resources, manage holds, and update patron accounts.
Navigate digital resources across devices and assist patrons with digital downloads (e.g., eBooks, audiobooks).
Be knowledgeable and confident in using library technologies.
Provide first-level tech troubleshooting for patrons.
Assist with basic computer skills and support patrons with tech-related questions.
Operate a multi-line phone system.
Utilize technology efficiently and appropriately.
Provide excellent customer service in person, on the phone, and online.
Communicate clearly, accurately, and timely with a diverse public and coworkers.
Redirect inquiries to other departments when needed.
Help patrons with anything they need and show a willingness to assist.
Deal with stressful situations with tact and diplomacy.
Enforce library policies and procedures respectfully, even in high-stress or confrontational situations.
Work scheduled hours reliably and use breaks appropriately.
Help maintain tidy, organized library spaces.
Complete opening and closing procedures.
Conduct general clerical and office tasks.
Assist in any library area as needed.
Prepare for and attend staff and project meetings.
Work on special projects or perform other duties as assigned.
Support the library’s mission and demonstrate professional behavior.
Maintain a general knowledge of library programs and services.
Be passionate about learning and sharing knowledge.
Demonstrate critical thinking skills and attention to detail.
Be trustworthy and able to work independently without supervision.
Comply with all library policies and uphold professional standards.
Develop and complete a yearly work plan with the department head.
Support the library’s mission and provide exceptional customer service, whether to patrons or co-workers.
Prepare for and participate in staff and project team meetings.
Demonstrate professional behavior and comply with library policies and procedures, including adhering to library dress code.
Perform other duties as assigned.