Information Security Senior Advisor - Customer Trust

Equinix • Dallas, TX

1d

About The Position

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where tech thinkers and future builders turn bold ideas into breakthrough experiences, we welcome your unique perspective. Help us challenge assumptions, uncover bias, and remove barriers—because progress starts with fresh ideas. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work. The Information Security Senior Advisor — Customer Trust is the strategic connector between Equinix’s security posture, compliance certifications, and the needs of customers and internal product teams. This customer-facing engineer communicates security capabilities, compliance readiness, and audit expectations to build trust, accelerate enterprise sales, and reinforce Equinix’s reputation as a security‑first organization. The role translates complex security and compliance frameworks into clear, business‑relevant value propositions and partners closely with audit, sales, product, and security teams to position certifications, reports, and trust documentation effectively—driving faster deal cycles and stronger customer confidence.

Requirements

• 6+ years of progressive experience in Information Security or Security Engineering roles.
• 2+ years in customer‑facing security assurance, security architecture, pre‑sales security engineering, or compliance advisory supporting enterprise deals.
• 2+ years applying major compliance frameworks (e.g., SOC 2, ISO 27001; exposure to FedRAMP, HIPAA or similar).
• 2+ years working with cloud security controls and shared responsibility models across AWS, Azure, and/or GCP.
• 1+ years building or maintaining trust artifacts (e.g., security whitepapers, control mappings, reference architectures, FAQs).
• 1+ years using trust automation or GRC tooling (e.g., Drata, Vanta, Secureframe, OneTrust, ServiceNow GRC, Archer) to scale evidence collection and responses.
• Proven ability to translate complex security and compliance requirements into clear, actionable guidance for both technical and non‑technical audiences.

Nice To Haves

• Bachelor’s degree in Computer Science, Information Security, Engineering, or equivalent practical experience.
• Relevant certifications (one or more): CISSP, CCSP, CISA, CISM, ISO 27001 Lead Implementer/Lead Auditor, Security+.
• Experience with enterprise RFPs/RFIs, DPAs, security schedules, and negotiation of security terms.
• Familiarity with vendor risk platforms and questionnaire portals (e.g., OneTrust VRM, RiskRecon).
• Experience in data center, cloud, or SaaS environments and working closely with product/engineering roadmaps.
• Demonstrated thought leadership in compliance operations, continuous assurance, or customer trust programs (e.g., blogs, talks, community contributions).
• Comfortable representing Equinix in executive customer meetings, industry events, or analyst briefings.
• Exceptional written and verbal communication; adept at simplifying complexity for executives and engineers.
• Strong stakeholder management and influence across cross‑functional teams.
• High organizational awareness; able to manage multiple certifications, milestones, and dependencies.
• Skilled at producing structured communications (guides, FAQs, dashboards, readiness briefs).
• Proficient with AI tools to improve productivity, quality, and response velocity.
• Collaborative, approachable, and trusted as a go‑to partner for compliance and customer trust.

Responsibilities

• Provide expert security and compliance guidance throughout pre‑sales engagements.
• Help customers understand how Equinix’s controls, certifications, and architecture meet their security and regulatory needs.
• Lead complex customer assessments, audits, questionnaires, and due‑diligence with accurate and timely responses.
• Translate customer requirements into actionable insights and backlog items for security, product, and engineering teams.
• Develop and maintain customer‑facing trust artifacts, including security landing pages, whitepapers, industry‑specific FAQs, and reference architectures/diagrams.
• Partner with audit and compliance teams to coordinate customer‑facing aspects of certification and audit readiness.
• Facilitate clear, consistent information flow between product teams, customers, auditors, and internal stakeholders.
• Build and deliver communications such as readiness guides, FAQs, dashboards, and periodic briefings.
• Provide interpretation and guidance across frameworks (e.g., SOC 2, ISO 27001, FedRAMP, HIPAA, and other relevant industry/regional standards).
• Escalate complex compliance or audit issues appropriately.
• Partner with sales to unlock enterprise deals requiring deep security expertise while balancing rigor with deal velocity.
• Create sales enablement materials that position Equinix’s security posture and transparency as competitive differentiators.
• Support contract reviews with guidance on security terms, data protection requirements, and control expectations.
• Drive strategy and implementation of automation to streamline security questionnaire responses and scale trust operations.
• Build credibility and trusted relationships across security, product, engineering, audit, sales, and customer success.
• Drive alignment around compliance milestones and customer trust initiatives; anticipate customer needs and audit timelines.
• Promote a customer‑centric security culture that balances protection, operational excellence, and innovation.

Benefits

• Employee Assistance Program: An Employee Assistance program is available to all employees.
• Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members.
• Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future.
• Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level