Information Security GRC Analyst

OneTrust•Atlanta, GA

2d•$39 - $59•Hybrid

About The Position

OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society. The Challenge The Security Customer Assurance Analyst plays a critical role in building and maintaining customer trust by responding to customer security, privacy, and compliance inquiries. This role partners closely with Information Security, GRC, Legal, Privacy, Sales, and Customer Success to efficiently support customer due diligence requests while ensuring accuracy, consistency, and alignment with company security posture and contractual commitments. This is a mid-level role suited for someone who has experience supporting customer security questionnaires, audits, and evidence requests, and who is ready to operate independently within established processes while contributing to continuous improvement efforts

Requirements

2–4 years of experience in Information Security, GRC, Customer Assurance, Risk Management, or Compliance
Hands-on experience responding to customer security questionnaires and audit requests
Familiarity with common security frameworks and standards (e.g., SOC 2, ISO 27001, NIST, PCI DSS, HIPAA)
Strong written communication skills with the ability to translate technical concepts for non-technical audiences
Ability to manage multiple requests simultaneously in a fast-paced environment
Experience in a SaaS or cloud-based environment
Familiarity with tools such as GRC platforms, CRM systems (e.g., Salesforce), or customer assurance portals
Understanding of data protection and privacy concepts (e.g., GDPR, CCPA)
Experience supporting sales cycles or customer-facing teams

Responsibilities

Respond to customer security questionnaires (SIG, CAIQ, custom questionnaires) and due diligence requests in a timely and accurate manner
Provide security documentation and artifacts (e.g., SOC reports, ISO certificates, policies, architecture diagrams) to customers and prospects
Serve as a primary point of contact for customer-facing security and compliance inquiries during sales cycles and renewals
Partner with Sales, Customer Success, Legal, Privacy, and GRC teams to support customer assurance needs
Coordinate with internal control owners to validate responses and obtain evidence when needed
Ensure responses align with contractual commitments, published documentation, and approved security messaging
Maintain and update a centralized repository of approved questionnaire responses and security artifacts
Identify recurring customer questions and contribute to standardized responses, FAQs, and enablement materials
Support continuous improvement initiatives to reduce manual effort and improve response quality and turnaround time
Identify customer requests that may introduce security, compliance, or contractual risk and escalate appropriately
Apply sound judgment when handling non-standard or high-risk customer requests