Information & Referral Clerk I - Comm. Center

Valley Health System • San Fernando, CA

95d • Remote

About The Position

Under the direction of the Communications Center Manager, the Information and Referral Clerk answers incoming calls to the communication center for either appointments (schedules/reschedules/cancels/transfers) or health center messages (documents/routes/transfers/provides information) from patients/clients/caregivers to assure accurate and timely communications in a culturally sensitive and highly professional manner.

Requirements

• High school diploma or General Education Development (GED) certificate.
• Computer skills in Microsoft Office programs (Word, Excel, etc.), electronic health record systems, and database systems.
• Fluency in English (speak, read, and write).
• Fluency in Spanish (speak, translate, read, and write) required.
• Sensitivity to different cultures represented among patients, callers, and staff.
• Demonstrated ability to listen and communicate professionally and caringly.
• Dependability and reliability with the ability to accept a variety of tasks.
• Current California driver's license and acceptable driving record.
• Willingness to work a varied and flexible schedule.
• Typing speed of 40 wpm.

Nice To Haves

• Experience in a healthcare setting.
• Previous customer service experience.

Responsibilities

• Answer incoming calls to the communication center for appointments and health center messages.
• Ensure accurate and timely communications with patients, clients, and caregivers.
• Handle a high volume of calls, managing at least 90 or more calls per day.
• Provide information and assistance in a culturally sensitive manner.

What This Job Offers

• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: High school or GED