Information & Reference Services Associate

KANSAS CITY PUBLIC LIBRARY•Kansas City, MO

1d•$20 - $20•Onsite

About The Position

We are hiring for two Information & Reference Services Associates. Both positions will report to the Information & Reference Services Manager. Both positions pay $20.05 per hour. Position 1 (24 hours per week) Schedule Sunday & Wednesday: 1 pm - 5 pm Monday & Tuesday: 8:30 am - 5 pm Position 2 (20 hours per week) Schedule Saturday: 8:30 am - 5 pm. Monday, Tuesday, & Wednesday: 3 pm - 7 pm. Location Central Library: 14 W 10th St., KCMO, 64105. Job Duties (Essential Functions) Patron Reference Provides high quality information and readers’ advisory service in person, by telephone, and online. Instructs and facilitates use of library resources. Models solution-focused customer service in line with Customer Service Expectations. Assists colleagues from any location or department with complex questions. Develops and maintains technology skills required to provide service. Represents the Library professionally. Service Point Management Acts as a positive, proactive presence in the building. Troubleshoots issues and submits work orders as needed for equipment. Assists with collection maintenance by shelving and organizing collection. Keeps service points and work spaces tidy, stocked, and attractive. Adheres to departmental guidelines and goals. Other duties as assigned.

Requirements

Ability to deal in an effective and courteous manner with members of the public on a daily basis, and enjoys working with and possess the skills to interact with both children and adults in a professional manner.
Strong commitment to positive and polite customer service.
Ability to multi-task and prioritize customer requests.
Demonstrated ability to learn the use of varied reference sources, including digital sources.
Excellent verbal and written communication skills.
Knowledge of general library operations, services, and collections; knowledge of resources specific to Kansas City Public Library preferred.
Intermediate computer skills.
Demonstrated ability to follow verbal and written instructions.
Demonstrated experience and ability to assist customers navigate complex information and problem solve.
Demonstrated ability to learn to access, search, and evaluate digital sources.
Ability to exhibit patience, cultural sensitivity, and establish boundaries and mutual respect with patrons.
Bachelor’s degree in Library Science, History, Social Sciences or related field.
The degree can be substituted with a 2 years of Library experience, preferably in the field of reference services, or 4 years of customer service experience.

Nice To Haves

Additional consideration will be given to individuals that are proficient in any non-English languages utilized in Jackson County, MO, including Spanish, American Sign Language, Vietnamese, French, Arabic, and Swahili.

Responsibilities

Provides high quality information and readers’ advisory service in person, by telephone, and online.
Instructs and facilitates use of library resources.
Models solution-focused customer service in line with Customer Service Expectations.
Assists colleagues from any location or department with complex questions.
Develops and maintains technology skills required to provide service.
Represents the Library professionally.
Acts as a positive, proactive presence in the building.
Troubleshoots issues and submits work orders as needed for equipment.
Assists with collection maintenance by shelving and organizing collection.
Keeps service points and work spaces tidy, stocked, and attractive.
Adheres to departmental guidelines and goals.
Other duties as assigned.