Information & Guest Services Representative

Hackensack Meridian Health • Hackensack, NJ

382d

About The Position

The Information & Guest Services Representative at Hackensack Meridian Health plays a crucial role in welcoming guests and providing essential information about the Medical Center's services. This position is focused on ensuring a positive experience for visitors by responding to inquiries, directing guests, and maintaining a professional environment in the lobby areas. The representative is expected to handle various tasks efficiently while demonstrating strong communication and organizational skills.

Requirements

• High School diploma or GED equivalent required.
• Typing ability is required.
• One to two years of working experience is required.

Nice To Haves

• Computer training preferred.
• One to two years of experience in a front desk/reception position or hospitality experience preferred.
• Bilingual skills, especially in Spanish, preferred.

Responsibilities

• Welcome all guests to the Medical Center by greeting them courteously and using proper non-verbal communication.
• Respond to requests for directions accurately and provide wayfinding maps as needed.
• Distribute visitor passes according to established policies and file returned passes appropriately.
• Confirm patient locations and check nursing message logs for special privileges or restrictions.
• Provide new vendors with Veri-rep cards and direct others to Veri-rep kiosks.
• Direct conference participants to the correct areas and assist with inquiries.
• Answer telephone calls within three rings using established greetings and provide assistance or take messages.
• Enforce access control by advising guests of visiting policies and alerting security to violations.
• Resolve operational challenges and guest complaints using positive problem-solving approaches.
• Maintain accurate monetary exchange for newspaper sales and coordinate deliveries of mail and gifts.
• Escort patients to assigned areas and assist with patient sign-ins and confirmations.
• Communicate service requests to Environmental Services and Plant Operations for lobby maintenance.
• Explain parking fee structures and discount programs to guests.
• Maintain good working relationships with all departments to provide excellent service.
• Attend required in-services and staff meetings, keeping up with intra-hospital communication.
• Complete all beginning and end of shift procedures to ensure service consistency.
• Respond to emergency situations according to policies and procedures.
• Maintain confidentiality of information as per Medical Center policies.
• Ensure a clean and organized Information Desk at all times.
• Perform other duties as assigned by supervisors and managers.

Benefits

• Part-time position with benefits
• Flexible scheduling options
• Paid time off for holidays and weekends

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED