Information Desk Specialist (Program Specialist 2)

Seattle Colleges • Seattle, WA

372d • $45,900 - $58,368

About The Position

South Seattle College is looking to hire an Information Desk Specialist (Program Specialist 2) in the Student Services department. Under the supervision of the Dean Student Success and Registration, the Info Desk Specialist will be responsible for providing a variety of administrative and support services for Student Services Teams and Guided Pathways Initiatives. The Information Desk, located in our Robert Smith Building Lobby, serves as a key location and contact for current students and campus community who need assistance identifying the correct department to answer questions. This position cultivates a welcoming and inclusive atmosphere by actively engaging with students, staff, and visitors. Ensuring everyone feels valued and supported by providing friendly, approachable, and attentive service. Contributing to student's sense of belonging by listening to individual needs, offering guidance, and connecting people with appropriate resources and services.

Requirements

• Associate's degree or two years of experience in administrative, customer service, or clerical roles.
• Proven track record of delivering high-quality customer service.
• Demonstrated dedication to working effectively with students, colleagues, and community members from diverse backgrounds.
• Strong organizational abilities with effective time management.
• Ability to manage multiple responsibilities and resolve issues in a dynamic environment.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
• Ability to read, write, and present information effectively.

Responsibilities

• Greeting and triaging students, staff, and visitors to the Robert Smith Building Lobby.
• Checking-in students for appointment and drop-in services.
• Issuing ID Cards for students and staff.
• Assisting with student engagement activities.
• Maintaining the student services lobby.
• Coordinating Student Services division communication updates.
• Supervising student workers and hourly staff to ensure excellent customer service.
• Responding to inquiries through live chat, phone calls, emails, and walk-in/drop-in questions.
• Assisting new and current students in scheduling appointments and checking in for drop-in services.
• Reviewing and updating website content related to the Information Desk and ID Card Services.
• Adhering to ID card issuance processes and maintaining the ID machine.
• Keeping the Information Desk stocked with essential materials.
• Developing and maintaining a data collection system to analyze trends and report findings.
• Creating and updating tools and resources to assist staff across campus.
• Supporting department efforts in organizing and coordinating student engagement activities.
• Training and supervising student employees and hourly staff.

Benefits

• Competitive Pay Rates
• Promotional Opportunities
• Great Medical, Dental, and Retirement plans
• Paid Sick and Vacation Leave
• Transportation benefits
• Tuition Waivers
• PEBB Wellness Plan
• Washington State Employee Assistance Programs (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees