Information Desk Greeter I

Campbell Clinic•Germantown, TN

45d

About The Position

The Clinic Greeter functions as an information resource for all guests including families, patients, physicians, associates, and visitors. Performs general duties including telephone reception, and provides information to callers. Takes, and routes telephone calls as needed.

Requirements

High School Graduate or General Education Degree (GED): Required
1 year of customer service experience in a professional environment and/or a healthcare environment is required.
Able to communicate effectively in the English language.
Basic arithmetic skills are required.
Identifies and resolves problems promptly.
Must be computer literate. Basic computer skills are required. Proficient in Microsoft Word and Microsoft Outlook is required.
Able to listen and respond well to questions and feedback.
Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Problem-Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in-group problem solving situations; Uses reason even when dealing with emotional topics.

Responsibilities

Receives, greets, and provides needed information and assistance to all visitors and contacts at the Welcome Desks.
Performs general clerical duties and customer support tasks.
Receives incoming internal telephone calls.
Utilizes computer and software programs to execute job functions. Software Programs often used are Athena, Q-Genda, and Outlook.
Must draft of the daily provider list in alphabetical order for both locations daily. The lists will be distributed to security and others as requested.
Updates digital directories in the lobby.
Monitor emails and communicate efficiently and promptly. Must check emails frequently for efficient response time.
Observe patient needs when they are entering the clinic and assist them as needed.
Observe the entrance area of the lobby area for safety situations and call the appropriate parties if assistance is needed.
Make intercom calls for emergency codes. The intercom system will be tested every Friday.
Maintains the lobby area to ensure it is clean and orderly.
Regular and predictable attendance.
Ability to work cooperatively with others.
Performs other duties as assigned.