Information Desk Clerk- Sunnyview- FT Days

Trinity Health • City of Schenectady, NY

57d • $17 - $20 • Onsite

About The Position

We are currently seeking an Information Desk Clerk to join our team. As an Information Desk Clerk, you will be the first point of contact for patients, visitors, and staff, providing essential information and assistance. Your exceptional communication skills and friendly demeanor will contribute to creating a welcoming and helpful environment for all individuals entering the hospital. This position requires the ability to multitask, handle inquiries efficiently, and always maintain a professional and courteous attitude.

Requirements

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to interact effectively with individuals from diverse backgrounds.
• Proficiency in using computer systems and basic office software.
• Exceptional problem-solving skills and the ability to remain calm under pressure.

Responsibilities

• Greet and welcome patients, visitors, and staff as they enter the hospital.
• Provide accurate and up-to-date information regarding hospital services, departments, and directions.
• Assist patients and visitors in locating their desired destinations within the hospital.
• Answer phone calls and respond to inquiries, providing information or directing calls to the appropriate departments or personnel.
• Maintain a neat and organized information desk area, ensuring that brochures, maps, and other informational materials are readily available.
• Coordinate with other hospital staff to ensure smooth patient flow and address any concerns or issues promptly.
• Handle complaints or difficult situations with professionalism and empathy, escalating matters to the appropriate individuals when necessary.
• Maintain confidentiality and adhere to privacy regulations when handling patient information.
• Stay updated on hospital policies, procedures, and safety protocols.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees