Information Desk Associate - Evening

Nebraska Methodist Hospital • Omaha, NE

10d • Onsite

About The Position

Why work for Nebraska Methodist Health System? At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care – a culture that has and will continue to set us apart. It’s helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient’s needs, or giving a high five when a patient beats a disease or conquers a personal health challenge. We offer competitive pay, excellent benefits and a great work environment where all employees are valued! Most importantly, our employees are part of a team that makes a real difference in the communities we live and work in. Job Summary: Location: Methodist Hospital Address: 8303 Dodge St. - Omaha, NE Work Schedule: Monday - Friday, 4:00 PM - 9:00 PM, 25 hours/week Responsible for greeting patients, employees, visitors.

Requirements

• High school diploma or General Educational Development (G.E.D) equivalent required. Individuals with significant progress toward high school diploma or significant experience in providing customer/patient service may be considered in lieu of high school diploma. Must be 16 years of age.
• Participates in mandatory in-services and continuing education programs as mandated by policies and procedures/external agencies and per administrative direction.
• Requires the ability to provide transportation to other campus locations within a reasonable timeframe.
• Must have excellent written and verbal communication skills to effectively meet customer needs and appropriately read computer generated reports.
• Ability to handle multiple priorities successfully required.
• Ability to use a computer required.
• Ability to transport/escort patients and guests/family members to appropriate locations via stairs, elevators or ramps.
• Ability to communicate with others through a glass barrier.

Nice To Haves

• Previous customer service and medical terminology preferred.

Responsibilities

• Greets patients, employees, and others in a professional manner to assure excellent response to request for information and service.
• Provides direction and information assistance regarding the location of clinical services, administrative meetings and other general needs by communicating clearly to assure customers reach their destination.
• Coordinates with Emergency Department staff for in-coming 3. surgical patients. Directs and assists patients with appropriate forms. Communicates with surgical staff to alert them of waiting patients.
• Provides transportation assistance for patients and family members at the front entrance by taking them to the Admitting Department for registration.
• Provides general communication duties. These duties include initiating, receiving, and directing telephone messages and maintaining written communication pieces like maps, patient handbooks etc. by clarifying the customer needs to respond appropriately to requests for information.
• Performs other duties as assigned, maintains teamwork, positive mentoring and willingly assists with training of employees by positively assisting with the implementation of new procedures and job functions to enhance admitting services.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees