Information Desk Associate, Sr

Emory University•Atlanta, GA

28d

About The Position

Reporting to the Information Desk Library Manager, the Senior Information Desk Associate, provides basic reference assistance at the library information desk or service point. The Information Senior Desk Associate, uses specialized knowledge to respond to requests about the library’s print and electronic resources, directing users to appropriate subject databases and providing basic instruction in their use. Assists in identifying or verifying citations and assists users with bibliographic management software. Performs circulation of transactions and assists with check-in of users. The Senior Library Desk Associate, will monitor and respond to evening/weekend WHSC Library electronic reference service (AskUs). Assists with computer workstations, equipment, troubleshoots, and reports on hardware or software problems. Monitors the physical environment and may manage building emergencies. Compiles statistics for all transactions. Interprets library polices and exercises judgment in resolving user problems. This position serves as a team lead when Information Desk Library Manager is not on site. Performs related responsibilities as required. Customer Service & Information Support: Deliver professional assistance at the Information Desk and through multiple channels; respond to inquiries using biomedical resources and databases; guide customers in locating materials and provide brief tutorials on tools like PubMed, Web of Science, and EndNote. Monitors AskUs during scheduled evening or week-end hours, responding to designated types of questions. Library Operations & Circulation: Oversee secure opening/closing procedures, monitor security systems, and manage visitor registration; assist with circulation tasks including check-outs, renewals, holds, and interlibrary loan coordination; maintain desk supplies and communicate with other departments to ensure smooth operations. Assists in the evacuation of library users during building emergencies. Uses independent judgment when handling building emergencies that occur in evenings and weekends Technology & Professional Development: Support users with public workstations, printers, scanners, and troubleshoot basic technical issues; stay current with library resources and health sciences developments; use Teams and listservs to share updates and maintain awareness of campus events.

Requirements

Bachelor's degree in a related field and three years of related experience, OR equivalent combination of experience, education, and training.
Requires one or more of the following: computer skills, special skills or a proficiency in a foreign language.

Responsibilities

Provide basic reference assistance at the library information desk or service point.
Respond to requests about the library’s print and electronic resources, directing users to appropriate subject databases and providing basic instruction in their use.
Assist in identifying or verifying citations and assists users with bibliographic management software.
Perform circulation of transactions and assists with check-in of users.
Monitor and respond to evening/weekend WHSC Library electronic reference service (AskUs).
Assist with computer workstations, equipment, troubleshoots, and reports on hardware or software problems.
Monitor the physical environment and may manage building emergencies.
Compile statistics for all transactions.
Interpret library polices and exercises judgment in resolving user problems.
Serve as a team lead when Information Desk Library Manager is not on site.
Perform related responsibilities as required.
Deliver professional assistance at the Information Desk and through multiple channels
Respond to inquiries using biomedical resources and databases
Guide customers in locating materials and provide brief tutorials on tools like PubMed, Web of Science, and EndNote.
Oversee secure opening/closing procedures, monitor security systems, and manage visitor registration
Assist with circulation tasks including check-outs, renewals, holds, and interlibrary loan coordination
Maintain desk supplies and communicate with other departments to ensure smooth operations.
Assist in the evacuation of library users during building emergencies.
Support users with public workstations, printers, scanners, and troubleshoot basic technical issues
Stay current with library resources and health sciences developments
Use Teams and listservs to share updates and maintain awareness of campus events.