Information Associate - Volunteer & Guest Services

Penn State Health • Hershey, PA

51d • Onsite

About The Position

Responsible for providing high quality customer service to all people needing information or access to the institution and to greet patients, family members, employees, and visitors in a manner that demonstrates concern and results in a positive encounter and first impression of the institution. Perform tasks in support of other PPAS teams as time permits.

Requirements

• High school diploma or equivalent required.
• 6- 12 months of customer service experience required.
• Excellent communication skills and computer skills required.

Nice To Haves

• Healthcare, healthcare insurance and medical terminology knowledge is preferred.

Responsibilities

• providing high quality customer service to all people needing information or access to the institution
• greet patients, family members, employees, and visitors in a manner that demonstrates concern and results in a positive encounter and first impression of the institution
• Perform tasks in support of other PPAS teams as time permits.

Benefits

• Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.
• Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:
• Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).
• Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave.
• Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.
• Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.
• Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED