Information Architect

Jamf

5h•Remote

About The Position

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf. What you'll do at Jamf: The Information Architect is responsible for the organization and presentation of technical content (i.e., the content in user guides, knowledge base articles, technical papers, etc.) across multiple delivery systems and output formats in a way that maximizes efficiency, findability, and ease of use while leveraging artificial intelligence and process automations. The architect is responsible for creating an information model, optimizing searchability of web-based content, conducting user requirements analysis, designing a user-interface/visual presentation strategy that is user-centric, and driving improvements to content creation and publication with the use of AI tooling and strategies. The position involves elements of technical writing/editing, web interface design and interaction design, requirements analysis, information modeling, technical execution, project management, and leadership, as well as education, coaching, and mentorship. For those candidates who live near a Jamf office, you may be expected to work periodically in-office or collaborative work location with other Jamf employees in your area for certain events or moments that matter.

Requirements

A minimum of 7 years of software industry experience working as either information architect or senior technical writer (Required)
Demonstrated expertise with DITA XML, topic-based writing, and minimalism (Required)
Hands-on experience compiling content, performing quality assurance (QA), and publishing to a content platform (Required)
Experience developing and using CI/CD publishing workflows (Required)
Excellent verbal and written communication skills, including the ability to communicate effectively with all levels of the organization (Required)
Business level proficiency in English (Required)
Bachelor’s degree in Technical Communications, Software Engineering, or related field (Required)
A combination of relevant experience and education may be considered.
Participation in ongoing security training is mandatory
Established security protocols will be adhered to, sensitive data will be handled responsibly, and data protection practices are followed, including understanding relevant privacy regulations and reporting breaches
Acknowledging the Jamf Code of Conduct, where applicable security and privacy policies can be found, is a requirement of all roles at Jamf

Nice To Haves

Hands-on or academic experience with MCP (Model Context Protocol), Agentic AI, or other strategies for using Artificial Intelligence in the context of technical communication development and delivery processes (Preferred)
Strong technical acumen; you can read code and have experience with a server-side language (Preferred)
Skilled at using XML editing tools (e.g., Oxygen) (Preferred)
Git-based source/version control experience desired (Preferred)
Experience with API documentation (Preferred)
Experience with UX writing (Preferred)
Software development industry experience (Preferrably Agile)
Scripting experience (Preferred)
Experience developing process and procedure information and/or training materials (Preferred)
Experience with macOS and iOS platforms (Preferred)

Responsibilities

Coach and mentor technical content authors on using the CCMS platform, including guidance on information types
Strategy and maintenance of the DITA information model, metadata, and reuse with the goals of providing consistency across the portfolio and optimized translation costs
Develop a plan for future content delivery (i.e., content strategy) such as redefining what type of content should go in a knowledge base article vs. a tech paper and end user delivery/navigation
Advise on the optimal delivery mechanism for significant new content (For example, when a team is building a new feature, lead the discussion of whether the associated content warrants new deliverable or how to incorporate it within an existing deliverable)
Compile, QA, and publish technical product content per Jamf product release schedules and for on-going continuous delivery
Develop and maintain automated publishing workflows
Collaborate with DocOps and Localization peers to test and implement CCMS and publishing platform feature and component upgrades
Create technical documentation strategies for transforming existing content to accommodate changing business needs (e.g., modular content optimized for product bundling/Security SKU simplification)
Guide team members in the creation of technical documentation that is prescriptive and based on user goals/tasks
Work with other information architects on continuous improvements to content taxonomy, metadata, and labeling with the goal of improving the learning portal user experience
Maintain positive relationships and collaborate regularly across content creation teams such as Support, Tech Enablement, Customer Education, UX, and Marketing
Perform technical content inventory analysis and recurring content audits to ensure content is relevant and up to date
Explore how AI can be used to improve existing content creation and publication with a focus on opportunities to leverage Agentic AI capabilities
Oversight of decisions that impact content at the portfolio level
Implementation and planning of in-app help and API documentation
High-level direction for significant UI text that will have a broad impact across an individual product or the portfolio
Serve in on-call capacity as needed for critical customer events

Benefits

Named a 2025 Best Companies to Work For by U.S. News
Named a 2024 Best Technology Company to Work For by U.S. News
Named one of Forbes Most Trusted Companies in 2024
Named a 2024 Best Companies to Work For by U.S. News
Our developers work in agile delivery teams to produce new features, improve software components, and are the subject matter experts for our Jamf product offerings.
You will have the opportunity to make a real and meaningful impact for more than 75,000 global customers with the best Apple device management solution in the world.
We constantly push the boundaries of technology, our developers support new innovations and OS releases the moment they are made available by Apple.
Several Jamf engineers are named in patents and with team names like CatDog, ThunderSnow and Dalek you can expect to have some fun while building cutting-edge software.
You will have the opportunity to work with a small and empowered team where the culture is based on trust, ownership, and respect.
We offer a clear career path that enables you to grow under supportive leadership and management
Visit our Jamf Engineering blog to learn more about the innovative projects our team is working on and what we learn from each challenge we solve. A blog written by engineers, for engineers at medium.com/jamf-engineering
22 of 25 world’s most valuable brands rely on Jamf to do their best work (as ranked by Forbes).
Over 100,000 Jamf Nation users, the largest online IT community in the world.
The below annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/annual salary to be offered to the selected candidate. Factors include, but are not limited to the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.
Pay Transparency Range
$85,100—$181,700 USD