Hiland Dairy-posted 4 months ago
Full-time
Springfield, MO
Food Manufacturing

The Information and Technology Manager shall be responsible for, but not limited to, the following: Continuously improve and coordinate infrastructure activities to optimize resources to benefit the company, our customers, and our employees. Supervisory responsibilities include hiring, developing, and coordinating system administrators, regional analysts, programmers, and other information technology team members. The manager will prioritize and assign team members to CIS projects using ticket systems to organize tasks, conduct performance evaluations that are timely and constructive, participate in company meetings and events, lead the team with a customer service focus, and support ERP conversions and third-party software agreements.

  • Collaborate with users, vendors, technicians, and managers on infrastructure requirements.
  • Communicate the goals, policies, and procedures of the company to the CIS team; develop plans to implement these needs.
  • Evaluate current technology use and needs of the company and recommend software and hardware improvements.
  • Collaborate with parent company IT resources to optimize efficiency of the IT department.
  • Oversee backups, physical security, and video security programs.
  • Stay apprised of industry advancements and educate teams.
  • Prepare and deliver operational or project progress reports.
  • Implement and oversee operation budget and expenditures.
  • Perform other related duties as assigned.
  • Basic computer skills with experience using Microsoft Word and Excel.
  • Thorough understanding of CIS principles, programs, policies, activities, and procedures.
  • Ability to have good phone etiquette.
  • Ability to communicate effectively both verbally and in writing.
  • Excellent organizational skills, with ability to explain technical problems and offer support.
  • Coachable and willing to learn.
  • Ability to work without direct supervision.
  • Excellent verbal communication skills.
  • Bachelor's degree in Computer science, Programming, Server Management, Networking Infrastructure or related field.
  • Cybersecurity, cloud, networking, or project management certifications.
  • Experience with AS400, Microsoft Dynamics (Great Plains), SAP (S/4HANA or Dairy Management).
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