Essential Duties and Responsibilities Lead and manage the IT team in day-to-day operations, providing guidance, mentorship, and support to ensure high performance and professional growth. Oversee problem management and troubleshooting activities, ensuring timely identification, analysis, and resolution of technical issues across systems, networks, and applications. Monitor IT policies, procedures, and standards to maintain system reliability, security, and efficiency. Coordinate and manage escalated technical incidents, ensuring root cause analysis and long-term corrective actions are implemented. Collaborate with cross-functional departments to align IT initiatives with business goals and deliver proactive technology solutions. Manage team scheduling, workload distribution, and performance evaluations to ensure effective resource utilization and high-quality service delivery. Promote a culture of continuous learning and development by providing training, coaching, and hands-on support to help employees improve their technical and problem-solving skills. Support and oversee the onboarding and training of new IT staff and end users to ensure effective use of technology tools and systems. Evaluate emerging technologies and recommend improvements to enhance business operations, efficiency, and security. Maintain clear communication between IT staff and leadership to ensure transparency, alignment, and accountability in project execution and issue resolution. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. Must be able to lift and carry up to 40 pounds. Must be able to think clearly and react quickly and calmly in stressful situations. Must be able to work well with end users, even in stressful or urgent situations. Must be able to work in confined spaces. Must be able to sit for long periods of time. Must be able to walk or stand for long periods of time.