Informatics Sr. Intake Specialist

Abbott • Charlottesville, VA

23h

About The Position

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: Job Title Informatics Sr. Intake Specialist Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to: Career development with an international company where you can grow the career you dream of. Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. An excellent retirement savings plan with a high employer contribution. Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists. What You’ll Work On This role, Sr. Intake Specialist, is within our Informatics business unit in Abbott Rapid Diagnostics . It will be based out of our, Charlottesville, VA, Lake Forest, or Willis Tower offices. This role will be pivotal in bridging the gap between Sales and Delivery by defining accurate project scopes, estimating effort and timelines, and ensuring technical alignment during the sales cycle. The ideal candidate will possess strong communication skills, technical acumen, and the ability to build trust with both internal and external stakeholders. This person will be performing many functions as a Sr. Level Business Analyst in addition to more responsibilities listed below. This role will also serve as a technical authority for complex or strategic opportunities, provide mentorship to peers involved in scoping or estimation, and ensure organizational consistency in estimation standards and methodology. This role influences solution strategy drives technical quality in early‑stage engagements and operates as a trusted advisor for high‑value customer initiatives including pre-implementation phases of the customer solution process design flow.

Requirements

• Bachelor’s degree in computer science, Engineering, or related field (or equivalent experience).
• 5+ years' experience in technical solutioning, delivery, or technical pre‑sales, preferably in a SaaS or enterprise software environment.
• Proven experience in solution scoping, estimation, or technical pre‑sales within a software or technology environment.
• Strong understanding of custom implementation processes and project lifecycle.
• Excellent communication and interpersonal skills to engage with both technical and business stakeholders.
• Ability to work collaboratively across teams and manage multiple priorities in a fast‑paced environment.
• Demonstrated ability to build and maintain strong client relationships
• Experience working on complex customer environments involving integrations, data workflows, or multi‑system dependencies.

Nice To Haves

• Familiarity with regional market trends and customer behavior.
• At least 3 years of experience in a role working with Sales, Delivery Consultants, Production Owners, and other Technical Leadership.
• Experience in account farming or business development.
• Project Management knowledge.
• At least one year of experience using Salesforce CRM or similar tool.
• Knowledge of feedback loops for product improvement.
• Strong understanding of enterprise architecture, integration approaches, and cloud‑based delivery models.
• Leadership skills that support mentoring, training, and quality assurance oversight for scoping activities across the organization.

Responsibilities

• Partner with Sales to gather detailed customer requirements and clarify technical needs.
• Create and validate project scope for custom implementations, ensuring alignment with customer expectations and internal capabilities.
• Estimate level of effort and timelines for proposed solutions, balancing accuracy with speed to support the sales cycle.
• Serve as a technical point of contact during pre‑sales discussions, addressing customer questions and concerns.
• Lead technical discovery for complex, multi‑solution, or high‑risk opportunities.
• Review and approve scoping and estimation work completed by other team members.
• Own the definition and governance of scoping standards, tools, templates, and estimation models used across multiple regions or teams.
• Build trust with technical stakeholders on the customer side through clear communication and credible expertise.
• Collaborate with Sales counterparts to develop strategies for current and future customer engagements.
• Mentor junior team members, Sales Associates, or Delivery staff on scoping methodology, solution fit, and best practices.
• Act as the senior technical liaison for strategic accounts in early‑stage solutioning.
• Represent the Scoping function in cross‑functional technical architecture reviews.
• Influence solution strategy by partnering with Product Management on feasibility insights, competitive differentiators, and capability gaps observed during customer scoping.
• Identify trends across regions and recommend enhancements to service offerings, packaged solutions, or reusable architectures.
• Participate in marketing or product input sessions to help shape roadmap alignment with customer needs.

Benefits

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level