Informatics Product Specialist

myPlace Health•Los Angeles, CA

10d•$102,000 - $130,000•Hybrid

About The Position

Are you ready to make a meaningful impact in healthcare through technology? Weâre looking for a passionate and experienced Informatics Product Specialist to join our team and play a key role in shaping the future of our Electronic Medical Records (EMR) systems. This is a unique opportunity to drive meaningful change by improving workflows, enhancing functionality, and creating a better user experience for our healthcare providers. As the Informatics Product Specialist, youâll collaborate closely with clinical stakeholders, operations, and development teams to ensure our EMR solutions are not only effective but truly transformative for patient care. Reporting to the Director of Clinical Informatics, youâll lead projects and implementations that bridge the gap between technology and patient outcomesâhelping us deliver innovative, provider-friendly solutions that make a real difference in peopleâs lives. If youâre mission-driven and excited to bring together people, processes, and technology to improve healthcare delivery, weâd love to have you on our team!

Requirements

Mission-first, people-first: Passion and mission orientation for serving high-risk seniors and frail older adults.
A strong foundation to build on: Bachelorâs degree in Health Informatics or a closely related field (or equivalent relevant experience).
Hands-on EMR product experience: Proven product ownership/product management experience in healthcare IT with meaningful exposure to EMR/EHR platforms (Athena preferred where applicable; PACElogic a plus).
PACE fluency: Strong knowledge of PACE clinical workflows and the PACE operating environment, including regulations and compliance expectations.
Turn workflows into build-ready requirements: Demonstrated ability to translate clinical and operational workflows into clear product requirements (e.g., user stories, acceptance criteria, process maps).
Collaborative and cross-functional: Experience partnering with Clinical Ops, Care Delivery Ops, Quality, Health Plan Ops, IT, and Analytics to drive alignment, decisions, and adoption.
Product mindset with strong judgment: Grounded in product principlesâasks âwhy,â prioritizes impact, iterates based on learning, and adapts quickly as needs evolve.
Comfort in Agile delivery: Familiarity with Agile (and/or SAFe), including backlog refinement, sprint ceremonies, UAT coordination, and release planning.
Data-driven prioritization: Comfortable defining and tracking KPIs and using insights to guide prioritization and continuous improvement.
Usability obsessed: Strong understanding of user experience principles and data-informed design, with a focus on adoption in clinical settings.
Compliance-aware by default: Working knowledge of healthcare privacy/security expectations (e.g., HIPAA) and comfort partnering on interoperability-related requirements.
Clear communicator through change: Able to communicate tradeoffs, set expectations, and support end users through workflow and system changesâespecially in an early-stage environment.

Responsibilities

Turn data into decisions: Monitor EMR performance and adoption using qualitative feedback and quantitative data to guide prioritization, product decisions, and enhancements.
Make work easier for the people doing it: Drive continuous improvement by regularly evaluating end-user workflows and identifying opportunities to simplify, standardize, and strengthen outcomes.
Spot friction earlyâand fix it fast: Track readiness and intervene when performance, quality, usability, or adoption issues emerge, coordinating cross-functional problem-solving and ensuring follow-through to resolution.
Connect the dots across teams: Identify recurring skill and performance gaps and share themes with Clinical Operations, Care Delivery Operations, Quality, and Health Plan Operations to inform recruiting, training, coaching, and change management strategies.
Design with compliance in mind: Ensure EMR solutions meet applicable regulatory, legal, and organizational standards, including privacy and security requirements.
Partner to reduce risk: Embed compliance into product design and delivery by collaborating with Compliance, Security/IT, Clinical Operations, and other stakeholders to review requirements, mitigate risk, and document decisions.
Translate regulations into real-world workflows: Maintain working knowledge of key healthcare regulations and standards (e.g., HIPAA and interoperability requirements) and turn them into clear system requirements, workflows, and user guidance.
Set a clear north star: Define and communicate the EMR product vision and strategy, aligning priorities with organizational goals, the myPlace mission, and end-user needs.
Build a roadmap that delivers impact: Translate business and clinical objectives into an actionable product roadmap, sequencing work to drive measurable improvements across the care delivery model.
Keep delivery moving: Own Agile product delivery practices, including backlog management, sprint planning, UAT coordination, and release planning in partnership with Engineering and operational stakeholders.
Create clarity for execution: Elicit and document requirements and feature specifications, maintaining clear, current documentation in Azure DevOps (ADO) and supporting SAFe Agile ceremonies for product teams.
Elevate the workflows that matter most: Lead workflow design improvements (e.g., CarePlan workflow uplift) with clinical and operational leaders to validate usability, compliance, and adoption.
Pitch in where it matters most: Take on additional duties and special projects as needed to support team priorities, operational goals, and the successful delivery of EMR improvements.