Informatics Enterprise Services Project Manager

Agilent Technologies•Wilmington, NC

3d•Remote

About The Position

The Informatics Enterprise Services Project Manager is responsible for driving successful customer-facing project delivery by applying strong project management discipline, enforcing timelines, and ensuring exceptional service outcomes. The ideal candidate understands formal project management principles, adheres to defined project phases, and confidently sets and demands deadlines while partnering cross-functionally to keep projects moving forward. This role requires a balance of structure, accountability, customer focus, and leadership acumen within a fast-paced Informatics team. As the primary liaison between Agilent and our customers, you will oversee all aspects of the Informatics project execution. Leading everything from initial customer engagement and structured planning to risk management, cross‑functional coordination, and stakeholder alignment. Ensuring disciplined execution, high standards, and consistent project success.

Requirements

Bachelor’s or master’s degree in focused disciplines: Project Management, Business Administration, Business Management, Business, or related fields.
8+ years of experience leading customer projects with a strong understanding of project management principles, methodologies, and lifecycle (planning, execution, monitoring, scheduling, and closure) phases.
4+ years of experience managing customer-facing projects with multiple stakeholders (including Sales, Customer Support, Field, and Customer Success) in the life sciences, biotech, or pharmaceutical industries is preferred!
Experience managing project scope, budgets, change control, and contractual deliverables.
Exceptional time‑management skills, consistently prioritizing shifting demands while maintaining accuracy, clarity, and delivery momentum.
Experience serving as the primary customer point of contact, managing expectations, resolving issues, and driving customer satisfaction is required.
Ability to set expectations, demand accountability, and enforce deadlines in a professional manner.
PMP Certification is required.
Candidate should be able to travel up to 10% to visit customers as needed.
Experience with software such as Smartsheet is required.

Nice To Haves

Proven experience managing or leading compliance or regulatory standards is a plus!
Experience in technical project delivery, especially in lab informatics or software implementation, is a plus!

Responsibilities

Project Leadership Own, manage, and drive multiple concurrent, complex enterprise projects to successful completion, setting clear customer expectations, alignment on scope, proactive risk mitigation, and on‑time, on‑budget delivery. Establish and maintain high‑quality project governance, including structured kickoff, milestone checkpoints, issue escalation pathways, and closure activities.
Project Setup, Revenue Management & Delivery Operations Drive project onboarding and setup, including configuring project management tools and project dashboards, and uploading order and project records to the central storage location. Monitor and drive milestone achievement, ensuring order completion steps are executed accurately and efficiently. Oversee project closeout and invoicing, ensuring all contractual commitments are fulfilled, and revenue is recognized accurately and on time. Maintains responsibility for project forecasting and revenue planning, ensuring visibility into project financials, resource consumption, and expected revenue realization. Defining and managing project plans, budgets, schedules, and staffing.
Communication Excellence & Purposeful Meeting Leadership Deliver clear, concise, and timely updates on expectations, progress, risks, and changes that affect project scope, timelines, or deliverables to customers, internal teams, and leadership. Lead structure, agenda-driven recurring meetings with customers and internal teams to ensure clarity, alignment, and meaningful progress.
Cross‑Functional Collaboration Partner closely with internal teams across solutions deployment, support, sales, customer success, Field services, and operations to coordinate and uphold cohesive, high‑quality service delivery. Champion continuous improvement, challenging inefficiencies, and collaborating to refine methodologies, tools, and processes