Info Tech Analyst - Senior Network Engineer

City Of Jacksonville-posted about 1 year ago
Full-time • Mid Level
Onsite • Jacksonville, FL
Executive, Legislative, and Other General Government Support
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The Info Tech Analyst - Senior Network Engineer position at the City of Jacksonville involves professional work in engineering, design, configuration, monitoring, and maintenance of the city's WAN, LAN, and MAN networks, as well as VoIP infrastructure. The role requires a strong understanding of networking principles and technologies, particularly with Cisco equipment, and includes responsibilities such as project leadership, troubleshooting, and providing guidance to junior team members.

  • Participates in long-range enterprise technical planning by providing consultative direction and recommendations.
  • Partners closely with Enterprise Architects to assist with the design of infrastructure solutions.
  • Administers and maintains on-premise Cisco Unified Collaboration applications and equipment.
  • Designs enterprise collaboration architectures using protocols such as SIP, H323, ISDN, MGCP.
  • Designs enterprise network routing architectures using protocols such as OSPF, EIGRP, BGP, and static routes.
  • Optimizes management for large amounts of users and QOS design for VoIP implementation over LAN/WAN.
  • Troubleshoots complex multi-vendor Network and VoIP issues in the LAN, MAN, and WAN environments.
  • Updates and/or creates documentation of existing, new, and proposed infrastructure architecture and configurations.
  • Ensures business continuity of data transport systems.
  • Provides guidance and work leadership to less experienced/non-senior infrastructure team members.
  • Oversees and performs hardware and software installations, upgrades, and maintenance of network and voice infrastructure.
  • Serves as escalation point of contact for the Network and Voice teams.
  • Provides Network tier 2/3 support to ITD groups and customers.
  • Uses network protocol analyzers and monitoring tools efficiently to troubleshoot and gather network statistics.
  • Eight years of education and/or experience in enterprise network systems.
  • Proficient in MS Visio, Excel, and Word.
  • Bachelor's Degree from an accredited institution is preferred.
  • Experience with VoIP technologies in a mid to large sized environment preferred.
  • CCNP Routing and Switching, CCNP Collaboration or higher is preferred.
  • Four weeks off during the first year of employment.
  • Twelve paid holidays and a personal leave day.
  • Low and no cost health insurance options.
  • Dental, vision, and life insurance coverage.
  • Flexible spending plans for medical reimbursement, dependent care, parking, and transit expenses.
  • Employee assistance program for employees and dependents.
  • 457(b) tax-deferred compensation plan and ROTH IRA plan.
  • Eligibility for Federal Student Loan Forgiveness after ten years of public service.
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