Info System Support Specialist

State of Maine•Augusta, ME

6d•$23 - $32

About The Position

The Department of Administrative and Financial Services (DAFS) Office of Information Technology (MaineIT) provides information technology support to over 13,000 employees. MaineIT oversees large-scale enterprise applications that support the critical and diverse business needs of the State and its agencies. MaineIT embraces the following core values (C.A.R.E.): Customer-Focus – Ensuring our customers are heard and their needs are met. Accountability – Holding ourselves to a high standard through transparency with stakeholders. Responsiveness – Providing timely updates in a proactive manner. Empathy – Delivering people-focused services with emotional intelligence. The Office of Information Technology’s Radio Operations is seeking an Information System Support Specialist I to work primarily in the Installation Facility. Information System Support Specialist I is responsible for Technical Services in daily radio operations and vehicle UpFit. Work is performed under limited supervision. Join us in maintaining our high standards in our daily vehicle UpFit operation. The Radio Services Team supports several State of Maine Agencies with Two-Way radio communications, Design, specification of emergency equipment, and UpFit of the State’s Public Safety Vehicles. You will work with a dynamic team of highly talented staff supporting all daily operations. Work may involve frequent communications with multiple agencies, and the ability to collaborate in a team environment is critical to this role. Ability to perform work requiring lifting and/or physical exertion may be required. You will be a member of a team providing support for several State of Maine agencies, including the Department of Public Safety, Inland Fisheries and Wildlife, Department of Marine Resources, Department of Conservation, Corrections, and Department of Transportation, to mention a few. You will be building public safety vehicles, researching new UpFit equipment and tools, working with managing inventory, prepping UpFit build kits, testing radios, etc.

Requirements

Knowledge of local area networks based on PC’s and/or servers.
Knowledge of operating systems on PC’s and servers.
Knowledge of research techniques.
Knowledge of computer application design.
Knowledge of computer hardware and software.
Knowledge of proper computer system data security/backup procedures.
Knowledge of agency procedures and standards.
Ability to install computer hardware and software.
Ability to load and optimize utilization of advanced computer software and operating systems.
Ability to diagnose and troubleshoot computer system problems.
Ability to conduct training on computer system operation and software.
Ability to consult with agency staff and managers on best usage of a computer system.
Ability to perform work requiring lifting and/or physical exertion may be required.
A high school diploma or general equivalency AND demonstrated experience in end user IT support.

Nice To Haves

Experience designing and building Public Safety Vehicles and the support of LMR Trunked Network systems.
Experience with the State Agency vehicles we work with, experience with two-way communications systems, and test equipment will also be considered.

Responsibilities

Technical Services in daily radio operations and vehicle UpFit
Building public safety vehicles
Researching new UpFit equipment and tools
Managing inventory
Prepping UpFit build kits
Testing radios

Benefits

Work-Life Balance – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($11,857.68-$13,950.24 annual value), depending on salary.
Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%.
Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).
Retirement Plan – The State of Maine contributes 14.11% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program.
Living Resources Program – Navigate challenging work and life situations with our employee assistance program.
Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive forty-two (42) consecutive calendar days of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.
State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness.