Inflight Base Manager - CVG

Endeavor Air-posted 8 months ago

$70,000 - $95,000/Yr

Full-time • Mid Level

Hebron, KY

Specialty Trade Contractors

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The Inflight Base Manager manages the day-to-day operations for Inflight at the assigned base and leads a team of Inflight Crew Managers and administrative support to ensure Flight Attendant competence and qualification with regards to safety, regulatory, service and communication requirements. The Inflight Base Manager will influence and maintain a positive employee culture at the base consistent with the culture at Endeavor Air.

Lead and support Inflight Crew Managers to influence customer satisfaction, on-time performance, safety and completion factor.
Develop and support Inflight Crew Managers and Administration staff, measuring performance by setting goals and objectives to include annual evaluations.
Establish and account for Inflight base goals, initiatives, and operational performance metrics.
Ensure Flight Attendants report operational situations and events accurately and timely.
Certify the base administers Federal Aviation Regulations (FARs) and Flight Attendant Manual (FAM) compliance.
Establish, support and maintain agreements between Union and the Company through effective communication.
Provide guidance to Inflight Crew Managers on mentoring, supporting, investigating, and determining outcomes of investigations.
Manage the base's SAFA (Special Assignment Flight Attendant) program and educational initiatives.
Track and provide feedback to Inflight Crew Managers on the team's performance, service, and uniform standards.
Audit and track Inflight Crew Managers' statistics for on-board Flight Attendant performance.
Conduct and participate in base meetings and Flight Attendant meetings.
Conduct Inflight Crew Managers and administrative staff performance reviews.
Maintain and track all Flight Attendant leaves per the attendance policy.
Incorporate Flight Attendant performance recognition per Company programs.
Maintain high level of knowledge and ensure compliance in the areas of Company Policy, FAM, FAA Regulations, and Collective Bargaining Agreement.
Responsible for administration of audit, sales deposits and service recovery amenity coupons.
Collaborate with the Flight Ops Base Manager to oversee random drug and alcohol testing.
Maintain the department probationary program at the base.
Ensure on-call duty assignments are covered for operational events.
Establish and maintain a professional relationship with the Flight Ops Base Manager.
Attend station hub meetings and support hub operation and leadership team.
Ensure Regional Crew Managers maintain Charter flight operations.

Bachelor's degree or a combination of education and related experience.
3 years of experience in Inflight or related field preferred.
2 years of supervisory experience.
Ability to achieve Flight Attendant qualification and certification upon request.
Knowledge of FARs and Employee Contract Administration.
Reliable and self-motivated.
Analytical, interpretive and organizational skills.
Ability to multi-task efficiently and effectively to meet deadlines.
Interpersonal, written and verbal communication skills.
PC proficient in Microsoft Office software, specifically Word, Excel, Outlook and Powerpoint.
Ability to work additional hours including evenings, weekends, and holidays as needed.

Free or reduced-rate travel privileges on Delta Air Lines and 80+ air carriers worldwide for employees and eligible family members.
Comprehensive Medical, Dental, and Vision Plans.
401(k) with Company Match starting on Day 1.
Operational Performance Rewards (OPR) Program.
Life and AD&D Insurance, Short and Long-term Disability, Flexible Spending Accounts (FSA), and voluntary supplementary benefit options.

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