Product Application Specialist-Radiology

Infinitt North America

13h•Hybrid

About The Position

This role can be performed remotely from anywhere in the U.S. or Canada. INFINITT North America is a wholly owned subsidiary of INFINITT Healthcare, a dedicated healthcare Information Technology company with world-class research and development capabilities, robust sub-specialty and multi-facility solutions, and more than 6,200+ installations in 55 countries. The company is fast-growing and involved in saving patient lives by providing solutions to hospitals and healthcare systems, including Picture Archiving Communication Systems (PACS) for various medical fields. They prioritize physician satisfaction, outstanding customer service, and the ability to customize a largely scalable and adaptable product. The Radiology PACS Product Specialist will function as a resource for the INFINITT Radiology PACS support team, responsible for learning the INFINITT PACS Product from a training/demonstration perspective, support, and product implementations.

Requirements

Radiology Background with at least 3 years in a clinical setting and/or knowledge in workflow and imaging, preferably from the industry side.
Experience and competency in using the software within a radiologist’s workflow- either as a superuser, trainer, or specialist of a similar product.
Well versed with Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams)
Public speaking to small and large audiences
Excellent written communication skills
Excellent organization skills and ability to perform under pressure
Knowledge and experience of hospital systems, modalities, and workflows
Authentic, passionate, and motivated / driven
Integrity (honest, sincere, respectful, trustworthy, ethical)
Good judgment (using both reasoning and intuition)
Excellence (high performance standards, continuous improvement, outstanding organization and attention to detail and accuracy, strong work ethic)
Good interpersonal maturity and teamwork
Excellent verbal and written communications skills.
Proactive
Adaptable
Display willingness to help others, a pleasant personality, a courteous manner, and a professional demeanor
Seeking and able to commit to long-term employment

Nice To Haves

Knowledge and hands on experience with PACS.
Experience working remotely (from home office) in the past (recommended, but not a requirement)

Responsibilities

Supporting Help Desk tickets with application training and questions
Providing remote training for INFINITT Radiology PACS implementations
Participate in on-site implementation and provide training to all users (System Admins, Super Users, Radiologists, Transcriptionists, etc.)
Overseeing the creation of the RADIOLOGY PACS Statement of Work
Initial preparatory build of RADIOLOGY PACS environments within an INFINITT PACS environment
Primary education for customer on environment preparation, base accounts build, system rules, hanging protocols, etc.
Primary resource for end user education
Work closely with the Project Manager to ensure all tasks are accounted for on the project plan, with accurate assignments and deadlines. Ensure deadlines are met and projects stay on time from a product readiness and education perspective.
Provide telephone, remote access, and email support to INFINITT RADIOLOGY PACS customers.
On occasion, provide on-site support to customers – this can include driving and/or flying to customer locations.
Traveling to facilities to support INFINITT implementations or supporting remotely.
Troubleshooting issues for INFINITT RADIOLOGY PACS product or triaging the issue to appropriate resources.
Identify concerns during Implementation and escalate accordingly
On-site or remote sales support, which includes demonstrations of the INFINITT product and/or workflow discussions.
Attendance of conferences and tradeshows for demonstration of the INFINITT product.
Learning and keeping up to date on industry trends.
Learn the Radiology PACS product to the appropriate tier
Be capable of supporting Radiology PACS needs as a secondary role to supporting the RADIOLOGY PACS customer needs