M-Files-posted 4 days ago
Full-time • Mid Level
Remote
501-1,000 employees

As we continue to grow our Services organization, we are adding an additional Industry Solutions Consultant (Systems Specialist) to our North America team, reporting to our Senior Consulting Unit Manager (Implementation Services). This is a consultative, customer-facing role ideal for someone who excels at understanding business processes, defining intelligent software solutions, and guiding customers through successful implementations. This position is also a strong fit for candidates who aspire to continue developing their architecture and design skills. While this is not a Solution Architect role, we are ideally seeking someone who brings a mature consultative foundation and is motivated by a future growth path into Solution Architecture. In this role, you’ll work closely with customers to understand their unique operational needs and translate them into well-defined M-Files solutions that drive efficiency, compliance, and productivity. The work blends problem-solving, business process design, customer enablement, and technical understanding, without requiring deep coding experience. Strong comfort with Salesforce and business system integration is highly valued. Experience working with customers in manufacturing or professional services is a plus, as these industries are strategic growth areas for our team.

  • Engage customers to understand business challenges and translate them into clear, actionable M-Files solution designs.
  • Recommend industry-aligned best practices that improve document and knowledge management workflows.
  • Define customer requirements and ensure seamless integration of M-Files into their existing processes and systems.
  • Provide guidance on automation, compliance, and information governance practices.
  • Serve as project lead for small to mid-sized implementations, ensuring solutions are delivered effectively and on schedule.
  • Conduct customer training and enablement sessions to support adoption.
  • Support pre-sales teams with solution insight, demos, or industry perspectives as needed.
  • Work closely with Services, Sales, Product, and other internal teams to drive customer success.
  • Participate in improving internal delivery methodologies, templates, and best practices.
  • Provide insights into customer needs and market trends that inform product development.
  • Work alongside Senior Systems Specialists, Solution Architects, and Business Consultants on multi-phase customer engagements.
  • Align with Key Account Managers to ensure strategic customers receive consistent, well-designed solution outcomes.
  • Collaborate with Project Managers and subcontractors on larger or more complex implementation projects.
  • Strong consultative background with the ability to translate business processes into well-structured software solutions.
  • Excellent at documenting requirements, designing workflows, and ensuring alignment across technical and business stakeholders.
  • Exceptional interpersonal skills, able to listen deeply, communicate clearly, and build trusted customer relationships.
  • Demonstrated curiosity and ability to quickly learn new technologies and solution methodologies.
  • Familiarity with Salesforce or other CRM platforms is highly valued.
  • Exposure to Windows-based environments (Windows Server, IIS, MS SQL Server, Active Directory).
  • Understanding of how programming concepts (e.g., C#) may be used in solution extensions is a plus.
  • Ability to conceptualize integrations and data flows between systems.
  • Experience in industries such as tax, accounting, audit, insurance brokerage, wealth management, management consulting, or manufacturing is beneficial.
  • Experience with databases or SQL is helpful, though not required for advanced development.
  • As a remote enabled company our employees enjoy the flexibility to establish their own life/work balance
  • 10 paid holidays annually
  • Unlimited PTO
  • Matching 401K Plan (25% of employees' contribution up to the IRS max)
  • Health insurance (PPO and HDHP/HSA plans offered)
  • Dental insurance
  • Vision insurance
  • Life insurance (1x employee salary)
  • Short-term disability (employer paid)
  • Long-term disability (employer paid)
  • Flexible Spending Plan (medical and dependent)
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